OTC/Collections-Manager

Job Description

Ready to shape the future of work
At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Manager, Order to Cash- Collections
Qualified candidate will be responsible for the accurate and timely application of customer payments application and resolution of unapplied cash items according to established policies and procedures. Well known of customer collection strategies to reduce DSO.
Responsibilities
. Regular and prompt phone and email contact with assigned customers to build customer relationships and to ensure minimum bad debt risk, this is to be completed by achieving assigned collections and call quality targets
. Act in compliance with company goals, policies, and procedures as they pertain to collection activity, our collections strategy and specified Accounts Receivable goals and objectives
. Communicate with the Sales Department on past due accounts at specified intervals. Inform sales representatives and management of changes in account status in a timely manner
. Meet defined department and individual goals along with assigned month end reporting deadlines and activity metrics
. Establish and maintain effective and cooperative working relationships within the department and company (ex. Disputes, AR). Communicate with internal staff regarding customer payments and issues preventing a timely resolution.
. Manage customers by remaining polite, tactful, firm and professional and follow up frequently for payment commitments, Provide high-quality customer service in a timely manner
. Maintain client confidentiality and deliver a consistent and professional level of service at all times
. Assist customers with vendor registration via online customer payment portals
. Enter detailed notes and client information in the online collection tool
. Research and perform special projects and other activities as needed
. Provide backup support for Collections Supervisor where necessary
. Apply collections strategies to reduce the overall DSO while collecting all past due invoices.
. Build customer relationships through phone calls and emails to establish good communication and anticipate any risk of late payment or disputes.
. Maintain client confidentiality and delivering a consistent and professional level of customer service at all times
. Build and maintaining strong relationships with all internal stakeholders such as Sales, Dispute, Billing, AR, Customer Service Teams to ensure issues and queries are addressed and resolved
. Identify and reporting any potential risk as early on as possible related to specific client, industry, country, regions or else to your Collections Supervisor
. Maintain regular detailed notes and client information in our Collections tool
. Inform sales representatives and Collections Supervisor of significant changes in account status in a timely and professional manner
. Act in compliance with the company and Team policies, goals, and procedures, along with Sarbanes-Oxley (SOX Compliance) requirements.
. Work to meet the monthly forecasting and cash collections targets in a very transparent and timely manner.
. Identify and recommending opportunities for improvement in existing procedures and processes along with recommending relevant solutions and/or strategies for identified problematic customers or regions
. Work closely with our Accounts Receivables Team (AR) to ensure timely and accurate allocation of cash received.
. Provide support and analysis for special projects or reporting, as required by Management.
Qualifications we seek in you
Minimum Qualifications
. Relevant years of experience in collections
. Experienced in Team leading and managing
. Strong attention to detail, goal oriented, the ability to work independently, prioritize tasks, manage multiple priorities and tight deadlines
. Preferred history of demonstrated success in a fast paced, flexible environment with shifting demands and priorities.
. Develop a positive working relationship with internal and external stakeholders
. Solid Microsoft suite skills, including excel, word and PowerPoint
. Solid Google suite knowledge, including G-sheets, Docs and Slides
Preferred Qualifications/ Skills
. Excellent verbal and written communication skills.
. Quick learner and self-starter, capable of working independently or collaboratively.
. Detail oriented and the ability to maintain a high level of accuracy.
. Demonstrated ability to analyse information, think critically, and solve problems.

Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let&rsquos build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

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