15h Left Digital Marketing Client Service and Account Management Specialist

6 days ago


Hyderabad, Telangana, India Targetorate Full time
Job Description

ؠDesignation: Digital MarketingClient Service and Account Management Specialist

ؠExperience: 5+ years

ؠEmployment Type: Permanent (Work from office)

ؠLocation: Hyderabad

ؠWorking Days: Monday to Friday

Job Description:

We are looking for a hands-on Client Service and Account Management Specialist to manage high value accounts.

- Must have hand on experience working with US clients.
- Must have hand on experience in IT services industries.

Responsibilities:

- Manage new and existing clients with autonomy through the client lifecycle under the guidance of a Director or Senior Director
- Ensure that all client metrics/SLAs are met, and all clients are highly satisfied with the teams&apos performance.
- Build deep understanding clients industry, services, competitors, target market, messaging and more.
- Conducts weekly/monthly/quarterly business reviews.
- Proactively conduct reporting progress/activities to/from clients and eases communication between internal teams about client needs.
- Demonstrates an attitude where they roll-up-their-sleeves and handle issues that arise.
- Achieves expectations for their team&aposs contribution to the Contractual KPIs for each account.
- Strategically focused and responsible for client satisfaction, supporting client communication, the overall management of the client relationship, and the delivery of the services.
- Maintains contact with client at an executive level, focusing on the strategic nature of the relationship.
- Conduct market research and competitor analysis for campaign development.
- Collaborate with creative teams to develop compelling digital content, including whitepapers, blogs, website content, emails, scripts, ad copy, images, and videos.
- Extraordinarily strong understanding of Digital Marketing and Account based Marketing concepts, channels and tools including SEO, SEM, Social Media, Google Ads and Email Marketing.
- Serve as a liaison between clients and internal teams, ensuring clear communication, Timely delivery of projects and resolution of any projects and concern.
- Address and resolve client issues and concern in a prompt and effective manner.
- De-escalate issue by partnering with the team members and ensure prompt resolution.
- Working with Internal Stakeholders to devise a campaign that meets the client & brief and budget.
- Engage with Clients to understand their goals, target audience and desire outcome.
- Designing social media campaigns, creating social media content, and answering customers comments or questions (Facebook, Twitter, LinkedIn, Instagram).
- Competitors analysis and market research.
- Helping the marketing team to follow up and improve the digital marketing strategy.
- Naming and implementing strategies for increasing site traffic through organic search listings.
- Measure the performance of digital marketing efforts using a variety of web analytic tools.
- Track ROI for marketing campaigns.
- Monitor the corporate website and social media pages and address clients queries

Key Skills:

- Client Account Management
- Client Services
- Team Management
- Account-based Marketing
- Email Marketing
- Marketing Research
- Social Media
- Content Marketing
- HubSpot Email Marketing
- Search Engine Marketing
- Social Media Optimization
- Search Engine Optimization

Qualifications:

- Proven work experience as a Client Service and Account Management Specialist
- Must have hand on experience with B2B clients.
- Must have experience of working with US clients.
- Must have experience of working with It Services clients.
- Hands-on experience with account based marketing and digital marketing.
- Excellent English oral and written communication skills
- Good presentation skills
- MBA in Marketing, Communications, Public Relations, or a relevant field
- Project management and team management experience is a plus.

About Company:

Targetorate Consulting is a leading business consulting firm empowering business growth for clients by expanding their current market base and taking them to newer markets across geographies. Backed by experts from across industries, we understand global and local market perspectives, helping organizations design and execute Go-To-Market strategies and unlocking insights to transform businesses.

We work across industries delivering end-to-end marketing services right from creating compelling market strategy to digital marketing and on-field execution. Our market insights, derived from industry data, enable companies to position themselves ahead of their competitors. We aid international companies in building successful businesses/ expanding in India while crafting and executing effective market entry strategies along with managing potential risks and challenges. We also aid Indian companies in exploring opportunities for market expansion and partnership in Europe, USA and Asia-Pacific regions.

We are focused on laying robust value-propositions to expand businesses across geographies. Our consortium of business leaders supplies innovative market strategies that route to business growth.

Website: www.targetorate.us

Email: [Confidential Information]

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