Client Servicing Associate
2 weeks ago
RevSoc Digital is a rapidly growing digital marketing agency based in Hyderabad, India. We offer 360-degree digital marketing solutions to help brands enhance awareness, reputation, sales, and overall business growth. Our services include:
- Performance Marketing
- SEO
- Social Media Marketing
- E-commerce Marketing
- Web Development and more
Job Description
We are looking for a Client Servicing Associate to manage client relationships, ensure seamless execution of digital marketing campaigns, and deliver exceptional customer experiences. The ideal candidate should be proactive, detail-oriented, and have strong communication skills to act as the bridge between clients and our internal teams.
Key Responsibilities1. Client Relationship Management
- Serve as the primary point of contact for assigned clients, ensuring clear communication and timely updates.
- Build and maintain strong relationships with clients to understand their business goals, challenges, and expectations.
- Address client queries, concerns, and feedback efficiently to ensure satisfaction and retention.
2. Project Coordination & Execution
- Work closely with internal teams (designers, content creators, performance marketers) to ensure timely and high-quality campaign execution.
- Track project timelines, deliverables, and budgets to ensure smooth workflow.
- Maintain accurate documentation of client requirements, discussions, and approvals.
3. Strategy & Performance Monitoring
- Assist in developing strategic recommendations for client campaigns based on insights and trends.
- Monitor campaign performance metrics, analyze results, and provide regular reports to clients.
- Identify opportunities for upselling and cross-selling additional services to enhance client success.
4. Process Improvement & Problem-Solving
- Suggest process optimizations to enhance efficiency and client satisfaction.
- Proactively identify and resolve potential challenges in project execution.
- Stay updated with industry trends and digital marketing best practices to offer informed recommendations.
QualificationsMust-Have:
- Experience: 1-2 years in client servicing, account management, or a related role in a digital marketing or advertising agency.
- Communication Skills: Strong verbal and written communication to interact effectively with clients and internal teams.
- Organizational Skills: Ability to manage multiple projects, prioritize tasks, and meet deadlines efficiently.
- Problem-Solving Ability: Quick thinking and adaptability to handle client concerns and project challenges.
- Attention to Detail: Ensure accuracy in project execution, documentation, and reporting.
Preferred Qualifications:
- Experience working in a digital marketing agency or advertising firm.
- Understanding of digital marketing concepts, including social media, SEO, PPC, and performance marketing.
- Ability to analyze campaign data and derive actionable insights.
Application Process
Interested candidates can apply by submitting the following to [Confidential Information]:
Resume
Cover letter detailing relevant experience
Any supporting work or case studies (if available)
RevSoc Digital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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