Managed Services Client Delivery Specialist

3 weeks ago

Hyderabad, Telangana, India NTT America Solutions, Inc. Full time
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Managed Services Client Delivery Specialist is a seasoned subject matter expert, responsible for overseeing the end-to-end delivery of managed services contract to the client.
This role supports the business and protects the company's reputation by taking responsibility for contract management for local, small and low to medium complexity contracts and works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are often complex by nature and are typically across multiple sites and/or service offerings.
The Managed Services Client Delivery Specialist involves proactive client communication, project management, technical oversight, and problem-solving.
**What you'll be doing**
**Key Responsibilities:**
+ Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs).
+ Acts as the primary point of contact for client inquiries, escalations, and feedback.
+ Understands client business needs and objectives to tailor required services accordingly.
+ Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
+ Collaborates with technical teams to resolve client issues and incidents promptly.
+ Monitors and assesses client satisfaction regularly through feedback mechanisms.
+ Takes proactive measures to address client concerns and continuously improve service quality.
+ Develops account plans and strategies to enhance client engagement and retention.
+ Identifies opportunities for upselling or cross-selling additional services.
+ Manages the implementation of new services, upgrades, and projects for clients.
+ Coordinates project timelines, resources, and deliverables to ensure successful outcomes.
+ Ensures that service delivery aligns with contractual agreements and compliance requirements.
+ Consults with legal team to ensure that all contract escalations are addressed with contract governance.
+ Monitors and reports on contract performance.
+ May oversee financial aspects of client accounts, including budgeting and forecasting.
+ May manage billing and invoicing processes.
+ Collaborates with technical teams to ensure that client environments are stable, secure, and up to date.
+ Stays informed about industry trends and emerging technologies to provide informed recommendations to clients.
+ Identifies and mitigates risks associated with service delivery and client relationships.
+ Develops contingency plans for potential disruptions.
+ Maintains accurate records, client documentation, and incident reports.
+ Provides regular reports on service performance and client satisfaction to internal and external stakeholders.
**Knowledge, Skills and Attributes:**
+ Passionate about service delivery with a strong ability to manage a coordinated delivery of service.
+ Seasoned analytical mindset, strong initiative, self-driven with a commitment to succeed.
+ Seasoned understanding of managed services, including infrastructure, cloud, security, and support.
+ Seasoned proficiency in project management.
+ Excellent communication, negotiation, and problem-solving skills.
+ Excellent client centricity, proven ability to manage client relationships and drive client satisfaction.
+ Seasoned business acumen, as well as financial acumen for budgeting, forecasting, and billing.
+ Seasoned familiarity with ITIL or other IT service management frameworks.
+ Ability to work under pressure and has exceptional organizational skills and attention to detail
+ Ability to work collaboratively with cross-functional teams.
+ Adaptability and a customer-focused mindset.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology or Business or related field.
+ Relevant ITIL certification preferred.
+ Relevant project management certification (for example, PMP) is preferred.
**Required Experience:**
+ Seasoned demonstrated experience in a managed services and/or support services environment.
+ Seasoned demonstrated experience in managed services - service delivery and client management.
+ Seasoned demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
+ Seasoned demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.
+ Seasoned demonstrated experience in monitoring contract performance.
+ Seasoned demonstrated experience in managing service delivery projects for clients.
+ Seasoned demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.
+ Seasoned demonstrated experience in proactive measures to address client concerns and continuously improve service quality.
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

  • Sustainable Service Delivery Leader

    7 days ago

    Hyderabad, Telangana, India Tata Consultancy Services Full time

    Are you passionate about delivering exceptional IT services? Do you have a strong background in service management?We are seeking a highly skilled Service Management Specialist to join our team at TCS. As a Service Management Specialist, you will play a critical role in ensuring the efficient delivery of IT services to our clients.Your primary...

  • Client Service and Account Management Specialist

    2 weeks ago

    Hyderabad, Telangana, India Targetorate Full time

    Job DescriptionClient Service and Account Management SpecialistDesignation: Client Service and Account Management SpecialistExperience: 5+ yearsEmployment Type: Permanent (Work from office)Location: HyderabadWorking Days: Monday to FridayJob Description:We are looking for a hands-on Client Service and Account Management Specialist to manage high value...

  • Client Service Manager

    5 days ago

    Hyderabad, Telangana, India Life Circle Health Services Pvt. Ltd. Full time

    Are you a process-driven individual looking to make a difference in the lives of seniors? As a Process Executive at Life Circle Health Services Pvt. Ltd., you will play a critical role in ensuring the delivery of high-quality care services.Responsibilities SummaryCore Functions: Staff management, client services, and enrollment and service...

  • Service Delivery Specialist

    4 days ago

    Hyderabad, Telangana, India HTC Global Services Full time

    **About the Position**We are looking for a seasoned Delivery Manager to join our team at HTC Global Services.The ideal candidate will have a strong technical background in Java or .NET platforms and experience managing Agile Scrum teams.You will work closely with cross-functional teams to ensure successful project delivery and contribute to the growth and...

  • Service Management Specialist

    1 week ago

    Hyderabad, Telangana, India Tata Consultancy Services Full time

    At Tata Consultancy Services, we are seeking a highly skilled Service Management Specialist to join our team. This role will be responsible for setting up standards and processes that meet the IT service priorities.The ideal candidate will have experience in creating, implementing, and monitoring an effective governance framework for efficient service...

  • IT Service Delivery Manager

    4 days ago

    Hyderabad, Telangana, India Tata Consultancy Services Full time

    Tata Consultancy Services is hiring for a Service Management & SIAM role. We are seeking an experienced professional to lead our IT service delivery initiatives.Key Responsibilities:1. Establish and maintain industry-standard processes and best practices for effective IT service delivery.2. Develop, implement, and monitor a comprehensive governance framework...

  • Digital Marketing Client Service and Account Management Specialist

    4 days ago

    Hyderabad, Telangana, India Targetorate Full time

    Job DescriptionDesignation: Client Service and Account Management SpecialistExperience: 5+ yearsEmployment Type: Permanent (Work from office)Location: HyderabadWorking Days: Monday to FridayJob Description:We are looking for a hands-on Client Service and Account Management Specialist to manage high value accounts.- Must have hand on experience working with...

  • IT Service Delivery Manager

    2 weeks ago

    Hyderabad, Telangana, India Techwave Consulting Inc Full time

    Job DescriptionTechwave, we are always in an exercise to foster a culture of growth, and inclusivity. We ensure whoever is associated with the brand is being challenged at every step and is provided with all the necessary opportunities to excel in life. People are at the core of everything we do.Join usWho are weTechwaveis a leading global IT and engineering...

  • IT Service Delivery Manager

    1 week ago

    Hyderabad, Telangana, India Techwave Full time

    Job DescriptionTechwave, we are always in an exercise to foster a culture of growth, and inclusivity. We ensure whoever is associated with the brand is being challenged at every step and is provided with all the necessary opportunities to excel in life. People are at the core of everything we do.Join us https://techwave.net/join-us/Who are weTechwave is a...

  • IT Service Delivery Manager

    3 weeks ago

    Hyderabad, Telangana, India Carrier Full time

    Country: IndiaLocation: Building No 12D, Floor 5, Raheja Mindspace, Cyberabad, Madhapur, Hyderabad - 500081, Telangana, IndiaLocation: HyderabadSkills: IT Service Delivery Manager - South Asia PacificBuild a career with confidence:Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that...

  • Senior Service Delivery Manager

    1 day ago

    Hyderabad, Telangana, India Prometheus Consulting Services. Full time

    Job Description\At Prometheus Consulting Services, we are currently seeking a highly skilled Program Manager, Partnered Services to enhance our GTM strategy and drive business growth.\About the Role\\We are looking for a seasoned professional with 7-10 years of experience in program management or service delivery.\The ideal candidate will have a proven track...

  • Delivery manager

    3 days ago

    Hyderabad, Telangana, India HTC Global Services Full time

    HTC – A brief profileEstablished in 1990, HTC Inc., a company with headquarters in Troy, Michigan, is a leading global Information Technology solution and BPO provider. HTC assists clients across multiple industry verticals, offering turnkey project lifecycle in, e-business, data warehousing, embedded systems, ECM, SCM, CRM, and ERP solutions. HTC Inc....

  • Client Success Manager

    1 week ago

    Hyderabad, Telangana, India NTT DATA, Inc. Full time

    Job DescriptionMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive.Your day at NTT DATAThe...

  • Service Delivery Manager

    2 days ago

    Hyderabad, Telangana, India Selections HR Services Private Limited Full time

    Role OverviewThis is a leadership position that requires strong experience in voice operations and customer service. The successful candidate will lead a team of customer service representatives and be responsible for ensuring service excellence.Main Responsibilities:Supervise and manage a team of customer service representatives.Develop and implement...

  • Delivery Manager

    7 days ago

    Hyderabad, Telangana, India HTC Global Services Full time

    HTC – A brief profileEstablished in 1990, HTC Inc., a company with headquarters in Troy, Michigan, is a leading global Information Technology solution and BPO provider. HTC assists clients across multiple industry verticals, offering turnkey project lifecycle in, e-business, data warehousing, embedded systems, ECM, SCM, CRM, and ERP solutions. HTC Inc....

  • Enterprise Service Delivery Manager

    1 hour ago

    Hyderabad, Telangana, India Tata Consultancy Services Full time

    About UsTata Consultancy Services is a global leader in digital transformation, helping businesses navigate the complexities of today's fast-changing world. With a history dating back to 1968, we've built a reputation as a trusted partner for businesses around the globe.Job DescriptionThis role is focused on delivering exceptional IT service experiences to...

  • Service Delivery Manager/Senior Consultant Specialist

    4 weeks ago

    Hyderabad, Telangana, India HSBC Full time

    Job DescriptionJob descriptionSome careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one...

  • Delivery Excellence Manager

    1 week ago

    Hyderabad, Telangana, India INRY Full time

    We are seeking a skilled Delivery Excellence Manager to lead and manage ServiceNow implementation projects. The ideal candidate will have a strong background in IT service management, experience with ServiceNow, and a proven track record of successfully delivering large-scale IT projects.The role involves:Leading End-to-End ServiceNow Project...

  • IT Service Governance Expert

    7 days ago

    Hyderabad, Telangana, India Tata Consultancy Services Full time

    TCS is Hiring for a critical role in Service Management & SIAM Location - HyderabadExperience: 8 to 12 yearsJob Summary:The Service Management Specialist will be responsible for ensuring the efficient delivery of IT services to our clients. This involves developing and implementing policies, procedures, and standards that meet the needs of our clients.The...

  • Service Now Delivery Specialist

    8 hours ago

    Hyderabad, Telangana, India INRY Full time

    **About INRY**We are an innovative company that has been a leading Service Now partner for over twelve years. Our close alignment with Service Now has enabled us to drive success at over 400 Fortune 500 customers.About the RoleWe are seeking a skilled and experienced Delivery Manager to lead and manage Service Now implementation projects. The ideal candidate...