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Client Services Associate Project Manager 15h Left
4 weeks ago
It's fun to work at a company where people truly believe in what theyare doing
Job Description:
Job Summary
The Associate Project Manager will support senior Client Services peers by effectively coordinating and executing projects as part of the Client Services Global Resourcing Team, serving North American clients from various locations. Candidates with relevant service delivery experience, preferably in eDiscovery, and a proven track record of success in dynamic environments are encouraged to apply.
The Associate Project Manager's primary responsibility is to ensure clients receive exceptional service by proactively managing project planning, analysis, execution, and closure. This role entails daily project execution, providing clear direction to clients and internal project teams according to client requirements and company standards.
Key Responsibilities:
- Ensure client and project requirements are met with the highest quality and accuracy by regularly verifying and communicating with clients and internal partners.
- Translate client requirements into operational work requests, monitor progress, and proactively update stakeholders on deadlines.
- Obtain, examine, and prepare client data for intake.
- Assist in troubleshooting and resolving any client issues with delivered or hosted data.
- Manage review platform-specific tasks, including user requests, database management, creation of layouts/views/fields/choices/highlighting, creation, and execution of STRs, creation and management of batch sets, and reporting.
- Provide matter-specific support such as privilege log generation, media tracking, and project-specific reporting.
- Understand project budgets and obtain required approvals before incurring additional costs.
- Ensure continuity of client service between shifts through clear handoffs and client updates.
- Drive overall client satisfaction through effective coordination and communication of deliverables.
- Participate in process improvement initiatives and collaborate with teammates to enhance the customer experience.
- Ensure effective control of all project aspects from initial planning through final production, including project plan development, client relationship management, and financial oversight.
Qualifications & Characteristics:
- Minimum six years of consulting, litigation support, paralegal, or attorney experience in a law firm, corporate legal department, or eDiscovery service provider, with an overall experience of four to five years.
- Bachelor's degree or equivalent practical experience.
- Hands-on experience with Relativity.
- Must have 4 years of experince with Ediscovery operations or Client Services.
- Proficiency in PowerPoint, Excel, and BI is highly desirable.
- Demonstrated success in managing multiple simultaneous projects.
- Strong oral and written communication skills, prioritizing a high-quality service approach.
- Client relationship skills, including proactive management of client expectations and needs.
- Capacity to learn quickly and adapt to changing industry trends.
- Flexibility to work night shifts and occasional weekends as required.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
