Building Operations, Facilities Services

4 weeks ago

Gurgaon, Haryana, India Jones Lang Lasalle Property Consultants Full time
Job Description

Jones Lang LaSalle Property Consultants (India) Pvt. Ltd. is seeking a proactive and service-oriented Help Desk Executive to join our Building Operations, Facilities Services team. This role is pivotal in ensuring seamless 24/7 support and operational efficiency across various client locations.

What This Job Involves:

Duties & Responsibilities

- Helpdesk Management:
- Manning and managing the FM Helpdesk on a 24/7 basis.
- Efficiently managing Corrigo (JLL Application) for ticketing and operational tracking.
- Responding to calls and emails from various client locations (within India and regional countries) by issuing ticket numbers (raised in SharePoint with all necessary information) and directing inquiries to the relevant personnel.
- Following up with concerned personnel to ensure duty completion and closing tickets with end-user permission.
- Reporting & Documentation:
- Preparing and sharing daily reports each morning, including details on deployment, helpdesk ticket count with service descriptions, housekeeping and pantry consumables, meeting room management, cafeteria sales, mailroom services, engineering services, transport services, and accident management.
- Maintaining inventory records for stationery, housekeeping materials, and pantry consumables.
- Tracking property assets such as lockers, chairs, shredding machines, sports equipment, and all facility-related assets.
- Securely tracking and storing all vendor deliveries and challans.
- Keeping track of all inward and outward material movements.
- Sharing day and night handover reports with colleagues to ensure continuous service and avoid discrepancies.
- Sharing site readiness reports with the client every 12 hours (7 AM and 7 PM), covering building facilities, MEP, cafeteria, and transport.
- Submitting night reports detailing employee counts (client and housekeeping) and night work completed.
- Operational Excellence & Compliance:
- Responsible for managing day-to-day site operations to ensure Service Level Agreements (SLAs) are delivered as per agreed Key Performance Indicators (KPIs).
- Ensuring smooth site operations.
- Maintaining the highest quality of services and continuously working on improvements.
- Conducting regular facility rounds to ensure cleanliness and order.
- Reporting unsafe/abnormal conditions and unusual occurrences to the concerned team.
- Receiving customer suggestions and implementing necessary improvements.

Performance Objectives

- Provide Superior Client Service (50% weighting).
- Drive Initiative or Process Improvement in the Functional Area (40% weighting).
- Focus on Personal and Professional Development (10% weighting).

To Apply, You Need to Be:

Key Skills

- Experience in team handling.
- Proven experience in the Facilities Management (FM) industry.
- Excellent English communication skills.

Employee Specification

- Candidate should be a Graduate in Hotel Management.

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