Consultant - Service Desk

Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of what s possible this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Consultant - Service Desk Responsibilities Handle the issues request reported through various ticketing tool within agreed SLA s Should handle Voice and Non-Voice tickets simultaneously Responsible for executive leadership and Board members IT support Advanced understanding of technology hardware including desktop computers laptops tablets printers projectors and scanners Troubleshoots and resolves minor wireless network switch or printer issues escalates major issues wireless network etc to information technology IT infrastructure technical teams Working knowledge of PC LAN application software including Office 365 and Internet browsers Internet Explorer Chrome Safari Set up and configure computer systems Troubleshooting issues related to MDM OS Standard Office Suite and Browsers Second level support to Desktops Laptops Thin Clients Printers Scanners and Multi-Function Devices Trouble shooting issues related to business specific applications User provisioning of various business applications ERP Support New Transitions Ramp Up s Down s Business migrations Site Consolidations Projects Support Infra Projects Refresh Upgradations Migrations New Technology Rollout Knowledge Management - Ensure the Knowledge Articles are used on all issues Provide Hands and Feet support to other IT Teams for any scheduled activities Install and configure computer hardware operating systems and applications Qualifications we seek in you Minimum Qualifications Bachelor s Degree required Preferably in Computer Science Information Systems or related field Strong domain knowledge and technical orientation Knowledge of OS MDM and Office Issues Preferred Qualifications Skills Customer Service and Problem-Solving attitude Good communications skills in English Should be able to deliver on tight timelines Why join Genpact Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Gain hands-on experience world-class training mentorship and AI certifications to advance your skills Grow with the best - Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace Committed to ethical AI - Work in an environment where governance transparency and security are at the core of everything we build Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140 000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training