Group Manager

3 weeks ago

Noida Uttar Pradesh, India Info Edge Full time

About Info Edge InfoEdge s mission is to create world-class platforms that transform lives by continuously innovating Our products and services are built keeping our customers in mind We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms Through our continuous investment across various businesses especially in cutting-edge technology machine learning and artificial intelligence AI we have built a robust system that constantly increases our predictive powers on customer behaviour and optimizes and improves our systems Our various teams tirelessly work together to solve problems innovate and create something to empower our customers At Info Edge people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent About BU - Job Hai Job Hai is new venture by Info Edge Info Edge is successfully running businesses like Naukri com Jeevansathi com 99 acres com etc Job Hai portal focused on Blue and grey collar hiring Job Hai is serving jobs for Sales Business Development Marketing Field Sales Back Office Customer Support Housekeeping Warehouse etc Job Hai is in 7 metro cities Mumbai Delhi Noida Gurgaon Ghaziabad Faridabad Greater Noida The Group Manager will be responsible for overseeing and driving excellence across three critical functions Customer Experience CX Fraud Control and Sales Audit Key Responsibilities Lead 3 Team Leaders CX Fraud Sales Audit and their respective teams Define and monitor KPIs for each vertical aligned to business goals Mentor and upskill Team Leaders to strengthen managerial bandwidth 2 Customer Experience CX Management Ensure timely and effective handling of recruiter client queries complaints and escalations Drive VOC Voice of Customer initiatives to capture feedback and improve service quality Monitor TAT resolution quality and CSAT NPS scores Implement process improvements to enhance recruiter experience 3 Fraud Control Compliance Oversee fraud detection prevention and redressal mechanisms Ensure robust monitoring of suspicious activities Maintain governance through regular audits blacklisting SOPs and maker-checker validations 4 Sales Audit Quality Assurance Supervise the auditing of sales calls and processes to ensure compliance with pitch guidelines Track and report defect rates audit accuracy and adherence to sales quality benchmarks 5 Performance Monitoring Reporting Review daily weekly monthly dashboards across all three functions Analyze trends highlight risks and present actionable insights to senior leadership Establish governance cadence through structured review mechanisms daily huddles WBRs MBRs 6 Strategic Initiatives Cross-Functional Collaboration Act as a bridge between Operations Sales Product and Compliance teams Drive automation and digitization initiatives across CX Fraud and Audit processes Qualifications Skills Graduate Postgraduate with 8 10 years of experience in Operations Customer Experience Fraud Control Sales Quality Proven experience in managing multiple teams functions simultaneously Expertise in governance compliance and process improvement Strong problem-solving decision-making and conflict management skills Department Operations Skills Required outbound inbound customer care Customer Experience Years Of Exp 8 to 10 Years Designation Group Manager

  • Group Manager

    2 weeks ago

    Noida, Uttar Pradesh, India Info Edge Full time

    About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating Our products and services are built keeping our customers in mind We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms Through our continuous investment across various...

  • Group Cfo

    7 days ago

    Lucknow, Uttar Pradesh, India Beeaar Group Full time

    **Job Title: Group Accounts Head / Chief Financial Officer (CFO) - Automobile Industry** **Primary Objective**:To oversee financial strategy, ensure operational excellence, and drive profitability in a dynamic, innovation-driven automobile sector. **Key Responsibilities**: **1.** Strategic Financial Leadership: - Formulate and implement long-term financial...

  • Production Manager

    4 weeks ago

    Noida, Uttar Pradesh, India Pipecare Group Full time

    LINSCAN is looking for an experienced Production Manager to join our team By providing technology and service focused solutions to the international arena of the oil and gas industry the PipeCare Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 20 years Industry sector Oil Gas In...

  • Sales Executive

    1 week ago

    uttar pradesh, India KW GROUP Full time

    Company DescriptionSince 1999, KW Group has been developing benchmark residential and commercial projects to transform lifestyles in the Delhi-NCR region. Known for projects such as KW Srishti, KW Delhi 6, and KW Blue Pearl, the group has garnered numerous national and global awards for quality, design, and timely delivery. With a vision to deliver lifestyle...

  • Sales Executive

    1 week ago

    uttar pradesh, India KW GROUP Full time

    Company Description Since 1999, KW Group has been developing benchmark residential and commercial projects to transform lifestyles in the Delhi-NCR region. Known for projects such as KW Srishti, KW Delhi 6, and KW Blue Pearl, the group has garnered numerous national and global awards for quality, design, and timely delivery. With a vision to deliver...

  • Junior Project Architect

    2 days ago

    Noida, Uttar Pradesh, India SKA Group Full time

    **Job description** **Key Responsibilities** **Design & Planning** - Develop architectural designs and layouts for multistory residential projects. - Ensure adherence to building codes, zoning regulations, and environmental standards. **Mivan Technology Application** - Integrate Mivan shuttering systems into design and construction workflows. -...

  • Training Manager

    13 hours ago

    Noida, Uttar Pradesh, India UnitedHealth Group Full time

    Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best Here you will find a culture guided by inclusion talented peers...

  • Training Manager

    4 days ago

    Noida, Uttar Pradesh, India UnitedHealth Group Full time

    Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best Here you will find a culture guided by inclusion talented peers...

  • ▷ [Apply in 3 Minutes] Group Manager

    2 weeks ago

    Noida, Uttar Pradesh, India Info Edge Full time

    About Info Edge Info Edges mission is to create world-class platforms that transform lives by continuously innovating Our products and services are built keeping our customers in mind We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms Through our continuous investment across various...

  • Senior Systems Management Analyst

    4 weeks ago

    Noida, Uttar Pradesh, India UnitedHealth Group Full time

    Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best Here you will find a culture guided by diversity and inclusion ...