Group Manager
1 day ago
About Info Edge InfoEdge s mission is to create world-class platforms that transform lives by continuously innovating Our products and services are built keeping our customers in mind We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms Through our continuous investment across various businesses especially in cutting-edge technology machine learning and artificial intelligence AI we have built a robust system that constantly increases our predictive powers on customer behaviour and optimizes and improves our systems Our various teams tirelessly work together to solve problems innovate and create something to empower our customers At Info Edge people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent About BU - Job Hai Job Hai is new venture by Info Edge Info Edge is successfully running businesses like Naukri com Jeevansathi com 99 acres com etc Job Hai portal focused on Blue and grey collar hiring Job Hai is serving jobs for Sales Business Development Marketing Field Sales Back Office Customer Support Housekeeping Warehouse etc Job Hai is in 7 metro cities Mumbai Delhi Noida Gurgaon Ghaziabad Faridabad Greater Noida The Group Manager will be responsible for overseeing and driving excellence across three critical functions Customer Experience CX Fraud Control and Sales Audit Key Responsibilities Lead 3 Team Leaders CX Fraud Sales Audit and their respective teams Define and monitor KPIs for each vertical aligned to business goals Mentor and upskill Team Leaders to strengthen managerial bandwidth 2 Customer Experience CX Management Ensure timely and effective handling of recruiter client queries complaints and escalations Drive VOC Voice of Customer initiatives to capture feedback and improve service quality Monitor TAT resolution quality and CSAT NPS scores Implement process improvements to enhance recruiter experience 3 Fraud Control Compliance Oversee fraud detection prevention and redressal mechanisms Ensure robust monitoring of suspicious activities Maintain governance through regular audits blacklisting SOPs and maker-checker validations 4 Sales Audit Quality Assurance Supervise the auditing of sales calls and processes to ensure compliance with pitch guidelines Track and report defect rates audit accuracy and adherence to sales quality benchmarks 5 Performance Monitoring Reporting Review daily weekly monthly dashboards across all three functions Analyze trends highlight risks and present actionable insights to senior leadership Establish governance cadence through structured review mechanisms daily huddles WBRs MBRs 6 Strategic Initiatives Cross-Functional Collaboration Act as a bridge between Operations Sales Product and Compliance teams Drive automation and digitization initiatives across CX Fraud and Audit processes Qualifications Skills Graduate Postgraduate with 8 10 years of experience in Operations Customer Experience Fraud Control Sales Quality Proven experience in managing multiple teams functions simultaneously Expertise in governance compliance and process improvement Strong problem-solving decision-making and conflict management skills Department Operations Skills Required outbound inbound customer care Customer Experience Years Of Exp 8 to 10 Years Designation Group Manager
-
Group Cfo
2 weeks ago
Lucknow, Uttar Pradesh, India Beeaar Group Full time**Job Title: Group Accounts Head / Chief Financial Officer (CFO) - Automobile Industry** **Primary Objective**:To oversee financial strategy, ensure operational excellence, and drive profitability in a dynamic, innovation-driven automobile sector. **Key Responsibilities**: **1.** Strategic Financial Leadership: - Formulate and implement long-term financial...
-
Production Manager
7 days ago
Noida, Uttar Pradesh, India Pipecare Group Full timeLINSCAN is looking for an experienced Production Manager to join our team By providing technology and service focused solutions to the international arena of the oil and gas industry the PipeCare Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 20 years Industry sector Oil Gas In...
-
Project Architect
3 days ago
Noida, Uttar Pradesh, India SKA Group Full time**Key Responsibilities** **Design & Planning** - Develop architectural designs and layouts for multistory residential projects. - Ensure adherence to building codes, zoning regulations, and environmental standards. **Mivan Technology Application** - Integrate Mivan shuttering systems into design and construction workflows. - Collaborate with structural...
-
Senior Systems Management Analyst
5 days ago
Noida, Uttar Pradesh, India UnitedHealth Group Full timeOptum is a global organization that delivers care aided by technology to help millions of people live healthier lives The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best Here you will find a culture guided by diversity and inclusion ...
-
Noida, Uttar Pradesh, India Business2Sell Group Full timeLocation Noida Sector 62 Job Title Marketing LeadDepartment Marketing Job Type Full-timeWho are weAt Business2Sell Group we are pioneers in the digital marketplace dedicated to connecting buyers and sellers Founded in 2004 Business2Sell has grown into one of the leading online platforms offering comprehensive solutions Business2Sell Group has a...
-
Noida, Uttar Pradesh, India UnitedHealth Group Full timeOptum is a global organization that delivers care aided by technology to help millions of people live healthier lives The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best Here you will find a culture guided by inclusion talented peers ...
-
Localization Senior Project Manager
1 week ago
uttar pradesh, India Magnon Group Full timeMagnon is among the largest advertising, digital and marketing-performance agency-groups in India. A part of the Fortune 200 global media corporation - Omnicom Group (NYSE: OMC), Magnon employs over 400 professionals across its offices in Delhi, Mumbai and Bangalore. With three award-winning agencies, namely magnon designory, magnon eg+ and magnon sancus,...
-
Group Engineering Manager
1 week ago
Noida, Uttar Pradesh, India Microsoft Full time ₹ 1,04,000 - ₹ 13,08,780 per yearMicrosoft Copilot is redefining productivity through AI, and we're looking for a visionary Group Engineering Manager to lead the charge. This role blends technical excellence, people leadership, and strategic stakeholder engagement to deliver cutting-edge cloud-native solutions powered by Large Language Models (LLMs) and Generative AI (GenAI).Microsoft's...
-
CRM Executive-real Estate
2 weeks ago
Noida, Uttar Pradesh, India Sikka Group Full timeJob Title: CRM Executive/Sr. Executive Location: Noida/Gr Noida Company: Sikka Group **Salary**: Best as per the Industry standards About Us: Sikka Group is Real Estate Builder Company. We are seeking a highly organized and proactive CRM- Executive/Sr. Executive Key Responsibilities: - Ensure timely collection of payments and issue reminders. - Manage...
-
CRM Executive-real Estate
16 hours ago
Noida, Uttar Pradesh, India Sikka Group Full timeJob Title: CRM Executive/Sr. Executive Location: Noida/Gr Noida Company: Sikka Group **Salary**: Best as per the Industry standards About Us: Sikka Group is Real Estate Builder Company. We are seeking a highly organized and proactive CRM- Executive/Sr. Executive Key Responsibilities: - Ensure timely collection of payments and issue reminders. - Manage...
