Manager Application Support

4 weeks ago


Gurugram India McCain Foods Full time

Job Description

Position Title: Manager Application Support

Position Type: Regular - Full-Time

Position Location: Gurgaon

Requisition ID: 38394

We are seeking an experienced IT Service Manager to join our application support team. The IT Service Manager, Application Support will play a crucial role in overseeing the delivery of IT application services based on our defined application support portfolio. In this position you will be responsible for managing the support provided by our external partner(s), ensuring that IT support services are delivered efficiently and effectively across the McCain business functions.

Responsibilities Include

- Lead an internal team and manage external partner(s) to ensure delivery and continuity of application support, including incident management, problem management, & change management
- Regularly update senior management on service performance, issues, and initiatives
- Build new ways of working to reduce redundancy with automation and implement measures to enhance service quality while reducing costs
- Maintain and evolve strong onboarding governance as technology and support criteria improve
- Provide Technical leaderships skills to speak to all levels of the business and know the stakeholders running the business
- Reduce services costs through innovative ideas to drive improved performance of the services being delivered
- Participate in the resolution of complex tasks, activities or support issues that require increased leadership to ensure proper linkages across all stakeholders
- Identify areas for service improvement and implement measures to enhance service quality while reducing costs
- Understanding various technologies and infrastructure dependencies
- Participate in project working sessions to understand future changes being proposed to the supporting environment
- Build and Maintain application support documentation
- Participate in yearly audits
- Participate in Change Control Boards with IT Service management background with strong exposure to infrastructure technologies.
- Confident

Experience And Education

Required Qualifications to Be Successful in This Role

Must Have

-

- 10 or more years of IT experience in Application Development
- Minimum of 5 years experience in IT Service Management, with at least 2 years in a leadership role
- University degree or college diploma in a relevant field- Technology/Computer Science/Project management.
- Must have experience working with a third-party support team
- Must have SQL development skills accompanied by SAP ABAP skills

Other Core Qualities

- Managed an international team. A mature and self-motivated professional able to work in a fast-paced and constantly changing environment to consistently achieve results.
- Must have demonstrated strong technical leadership, interpersonal skills and organizational abilities in large/complex engagements.
- Must have exceptional judgment and innovative problem-solving skills.
- Experience with presentation skills and strong document management skills
- Should possess a good understanding of project management methodologies and frameworks.
- Excellent team player and collaborator with leadership acumen.
- A focus on customer satisfaction and high-quality service delivery, with strong interpersonal skills and responsiveness with ability to drive engagement with internal and external stakeholders to achieve delivery.
- Confident under pressure and maintains a positive attitude despite adversity.
- Able to speak to Senior Leadership Team regarding status

McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions.

Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain's Global Privacy Policy and Global Employee Privacy Policy, as applicable. You can understand how your personal information is being handled here.

Job Family: Information Technology

Division: Global Digital Technology

Department: Application Support

Location(s): IN - India : Haryana : Gurgaon

Company: McCain Foods(India) P Ltd



  • Gurugram, Gurugram, India Lepton Software Full time

    Job Description JOB SUMMARY We are looking for an experienced and highly motivated L1 Application support engineer to be part of a skilled team of Service Support Team. JOB RESPONSIBILITY Provide technical support to users on GIS based application at customer premises Handle all issues assigned by customer/user directly Evaluate issues, troubleshoot...


  • Gurugram, India Fidelity International Full time

    Job Description About the Opportunity Job Type: Permanent Application Deadline: 31 October 2025 Job Description Title: Application Support Developer Department: FIL Canada, India Location: Gurgaon Reports To: Application Development and Support Lead Level: Grade 2 About Fidelity International We've been helping clients plan and save for their futures for...


  • Gurugram, Gurugram, India Acuity Knowledge Partners Full time

    Job Description Job Purpose As a key member of the support team, the Application Support Engineer is responsible for ensuring the stability and availability of critical applications. This role involves monitoring, troubleshooting, and resolving application issues, adhering to defined SLAs and processes. Desired Skills And Experience - Experience in an...

  • Application Support

    3 weeks ago


    Gurugram, India Virtusa Full time

    Application Support - CREQ Description Application Support Maintaining and improving performance and availability of all clients web applications and platform. Leading high impact incident investigation and recovery in collaboration with various technology teams. Providing technical assistance in guiding the team for incident resolution. Leading...

  • Application Support

    3 weeks ago


    Gurugram, India Virtusa Full time

    Application Support - CREQ Description Application Support Maintaining and improving performance and availability of all clients web applications and platform. Leading high impact incident investigation and recovery in collaboration with various technology teams. Providing technical assistance in guiding the team for incident resolution. Leading...


  • Gurugram, Gurugram, India ITC Infotech Full time

    Job Description Responsible for: Hotels Back Office Application Maintenance and Support primarily Loyalty and CRM. Activities ⚫ Application maintenance of Hotels back office systems primarily Loyalty and CRM in close coordination with the partners. ⚫ Provide effective end user support. ⚫ Ensure compliance to IT governance processes for these...


  • Gurugram, Indore, India WM Universal Solutions Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    HR Tech Application Support Manager Oracle Fusion PayrollRole Summary:Lead and manage HR Tech support for Oracle Fusion Payroll (US & Canada), overseeing daily operations, system enhancements, releases, and upgrades. Act as SME for payroll processes, reporting, and integrations. Collaborate with HR, IT, and vendors to drive system optimization and ensure...


  • Gurugram, India Ushyaku Software Solutions Full time

    About the Role :We are looking for a proactive Application Support Engineer to support two key projects - Receipt Processing Engine (RPE) and Digital Campaign Management System. The ideal candidate will be responsible for ensuring smooth operations, troubleshooting technical issues, and driving improvements to enhance automation and user experience.Key...

  • Application Support

    2 weeks ago


    India Bloom Consulting Services Full time

    Not Disclosed Experience **4 - 6 Years** Offered Salary **Lakh** Notice Period **Not Disclosed** **Application Support** **Location: Bangalore** **Exp: 4 to 6 yrs** - Education Required: Bachelors/Degree in Computer Science, Engineering or Equivalent - This position is for a mid-level SUPPORT professional and requires strong analytical,...

  • Management Trainee

    4 weeks ago


    Gurugram, Gurugram, India Genpact Full time

    Job Description Ready to build the future with AI At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work...