Loyalty and CRM Application Support

2 weeks ago


Gurugram Gurugram India ITC Infotech Full time

Job Description Responsible for: Hotels Back Office Application Maintenance and Support primarily Loyalty and CRM. Activities ⚫ Application maintenance of Hotels back office systems primarily Loyalty and CRM in close coordination with the partners. ⚫ Provide effective end user support. ⚫ Ensure compliance to IT governance processes for these applications as applicable. ⚫ Good knowledge of API’s based integrations, SQL Server and Oracle databases is preferred. ⚫ Prior experience with Loyalty and CRM solutions like Oracle CX etc. ⚫ MIS reporting wherever necessary. ⚫ Ability to execute assigned projects by interacting with various teams / stakeholders (incl. vendors). Qualifications ⚫ B.E. (Comp Sc. Or equivalent) or B.Tech. or MCA ⚫ 8-10 years’ experience in application maintenance & support. ⚫ Experience with Loyalty,CRM solutions is preferred ⚫ Knowledge of SQL Server and / or Oracle will be an advantage



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