Program Manager-Loyalty

4 weeks ago

Gurugram Gurugram India Thrillophilia.com Full time

Job Description

Rewrite the rules of travel loyalty.

At Thrillophilia, 100 M+ explorers rely on us each year to turn bucket lists into reality. Now we're leveling-up our customer love with a next-gen loyalty engine and we need a product-obsessed retention maestro to lead the charge.

Why this role will excite you

- Green-field ownership: Architect an all-new loyalty program from scratchtiers, rewards, gamification, the works.
- Massive canvas: Influence journeys for millions of travelers across 140+ countries.
- Data on tap: Tap into rich first-party data and in-house AI tools to craft hyper-personalized experiences that keep adventurers coming back.
- Speed at scale: We ship fast, test faster, and celebrate real revenue lifts (not vanity metrics).

What you'll own

- Loyalty 0 1: Design program structure (points, tiers, benefits), MVP roadmap, and launch strategy.
- Lifecycle strategy: Build automated retention playbooksonboarding, win-back, referral loops, surprise-and-delight drops.
- P&L impact: Model, track, and relentlessly optimize CLTV, repeat bookings, and margin contribution.
- Experimentation hub: Run A/B tests and cohort analyses; share insights with Growth, Product, and CX squads.
- Voice of customer: Mine NPS, reviews, and social chatter to keep perks fresh and sticky.
- Stakeholder wrangling: Align engineering, design, finance, and marketing around clear OKRs and launch timelines.

You'll thrive here if you

- Have 58 yrs driving retention / CRM / loyalty in top consumer-tech or D2C brands (travel, fintech, e-commerce, gamingshow us the magic).
- Speak SQL / Excel / GA fluently; bonus points for Braze, MoEngage, CleverTap or similar.
- Think like a PM: you write crisp PRDs, slice scope, and rally cross-functional pods.
- Love experiments over opinionsyou default to Let's test it rather than I think.
- Can translate business goals into jaw-dropping user joy (and vice versa).
- Bring a bias for action, a sense of humor, and a passport that's never dusty.

Perks & culture

- Annual Live the Product travel stipend to explore new experiences on the house.
- A team that values candor, speed, and celebration- because building wow should feel wow.

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