Manager Application Support

1 week ago

Gurugram Indore, India WM Universal Solutions Full time ₹ 1,04,000 - ₹ 1,30,878 per year

HR Tech Application Support Manager Oracle Fusion Payroll

Role Summary:

Lead and manage HR Tech support for Oracle Fusion Payroll (US & Canada), overseeing daily operations, system enhancements, releases, and upgrades. Act as SME for payroll processes, reporting, and integrations. Collaborate with HR, IT, and vendors to drive system optimization and ensure seamless delivery.

Key Responsibilities:

  • Manage support and enhancement projects across Oracle HCM modules

  • Lead release planning, upgrades, and change control

  • Provide consultative input on system design and configuration

  • Resolve escalated issues and oversee ticketing system

  • Mentor team members and foster continuous learning

  • Coordinate with stakeholders to align priorities and resources

  • Ensure data governance and process standardization

  • Engage with vendors for support and roadmap planning

Qualifications:

  • Any Graduate

  • 8+ years in HR Tech, with deep Oracle Fusion Payroll expertise

  • Strong experience in HCM Extracts, Fast Formula, OTBI, BIP, BPM

  • Proven leadership in service delivery and vendor management

  • Skilled in SQL, reporting tools, and integration troubleshooting

  • Strategic thinker with a people-first mindset and bold leadership

  • Excellent communication, collaboration, and problem-solving skills

Work Environment:

Office-based role with occasional after-hours support. Must be available during emergencies and offshore team calls.

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