Manager Application Support
1 week ago
HR Tech Application Support Manager Oracle Fusion Payroll
Role Summary:
Lead and manage HR Tech support for Oracle Fusion Payroll (US & Canada), overseeing daily operations, system enhancements, releases, and upgrades. Act as SME for payroll processes, reporting, and integrations. Collaborate with HR, IT, and vendors to drive system optimization and ensure seamless delivery.
Key Responsibilities:
Manage support and enhancement projects across Oracle HCM modules
Lead release planning, upgrades, and change control
Provide consultative input on system design and configuration
Resolve escalated issues and oversee ticketing system
Mentor team members and foster continuous learning
Coordinate with stakeholders to align priorities and resources
Ensure data governance and process standardization
Engage with vendors for support and roadmap planning
Qualifications:
Any Graduate
8+ years in HR Tech, with deep Oracle Fusion Payroll expertise
Strong experience in HCM Extracts, Fast Formula, OTBI, BIP, BPM
Proven leadership in service delivery and vendor management
Skilled in SQL, reporting tools, and integration troubleshooting
Strategic thinker with a people-first mindset and bold leadership
Excellent communication, collaboration, and problem-solving skills
Work Environment:
Office-based role with occasional after-hours support. Must be available during emergencies and offshore team calls.
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