Head - Digital Customer Journey
23 hours ago
Job Description - Lead India's EV revolution with Indian Conglomerate's bold growth vision. - Shape cutting-edge digital experiences for millions of customers. Job Description - Define and drive the enterprise digital customer journey strategy, ensuring seamless connectivity across all digital platforms and customer lifecycle stages. - Own the digital experience architecture encompassing CRM, DMS, and customer-facing applications, aligning with IT and business roadmaps. - Collaborate with marketing, sales, and aftersales leadership to translate business needs into scalable digital solutions. - Govern platform integration standards, ensuring data consistency and unified customer view across all channels. - Drive digital KPIs - lead-to-sale conversion, customer engagement, NPS uplift, and service retention - through digital enablement. - Oversee product owners for CRM, DMS, and Customer App, ensuring alignment of release cycles, feature prioritization, and technology roadmap. - Manage vendor and partner ecosystem for digital platforms and ensure timely, high-quality - delivery. - Champion innovation through digital tools, analytics, and emerging technologies (AI/ML, personalization, and connected vehicle data). The Successful Applicant A successful Head - Digital Customer Journey should have: - Deep understanding of omnichannel customer experience and digital platform ecosystems. - Strong background in automotive or mobility customer lifecycle management. - Excellent leadership, stakeholder management, and data-driven decision-making skills. - Knowledge of CRM, DMS, MarTech, and customer app ecosystems. - 12-15 years in digital transformation or customer experience leadership roles within automotive or mobility sectors. - Proven success in implementing enterprise-scale digital customer experience programs. - Bachelor's/Master's degree in Business, Marketing, or Information Systems. What's on Offer - Attractive holiday leave and flexible working policies. - Opportunity to work in a growing and innovative organization in Mumbai Suburban. - Exposure to the latest technologies in the automotive industry. If you are passionate about leading digital customer journey initiatives in the automotive industry, we encourage you to apply.
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FatakPay Digital
2 weeks ago
Mumbai, India FatakPay Digital Pvt. Ltd. Full timeDescription: Job Title: Head - Personal Loan (Digital Business). Location: Mumbai, Andheri east.Company Type: Fintech / NBFC.Reporting to: CBO. Role Overview:We are seeking a dynamic and strategic leader to head our Personal Loan vertical. The ideal candidate will be responsible for P&L ownership, designing and executing business strategies, product...
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FatakPay Digital
7 days ago
Mumbai, India Fatakpay Digital Full timeJob Description - Lead and scale the end-to-end retail insurance business with full ownership of the P&L across both loan-linked and standalone D2C insurance channels. - Design and execute high-impact strategies to boost insurance attachment within personal loan and other retail lending journeys. - Build, manage, and mentor a high-performing digital sales...
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FatakPay Digital
3 weeks ago
Mumbai, India FatakPay Digital Pvt. Ltd. Full timeJob Title: Head Personal Loan (Digital Business)Location: Mumbai, Andheri eastCompany Type: Fintech / NBFCReporting to: CBORole Overview:We are seeking a dynamic and strategic leader to head our Personal Loan vertical. The ideal candidate will be responsible for P&L ownership, designing and executing business strategies, product development, risk management,...
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Head of Customer Relationship Management
7 days ago
Mumbai, India Tyaani Jewellery by Karan Johar Full timeJob Description Position: Lead CRM & Customer Experience About the Role: We are seeking a strategic and customer-obsessed Head of CRM & Customer Experience to lead the brand's customer engagement journey across all touchpoints online and offline. This role will be pivotal in creating a seamless omnichannel experience, ensuring that every customer interaction...
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FatakPay Digital
3 weeks ago
Mumbai, India FatakPay Digital Pvt. Ltd. Full timeJob Title: Sales Head - Insurance Retail Business.Experience Required: 5-6 Years.Location: Mumbai, Andheri (on-site).CTC Range: 20-30 LPA.About the jobCompany DescriptionFatakPay has launched FatakSecure, its insurance vertical for Indias underserved population. The company is currently in the process of securing IRDAI approval for a composite Corporate...
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Head of Digital
1 week ago
Mumbai, Maharashtra, India Live Connections Full time ₹ 20,00,000 - ₹ 25,00,000 per yearTheHead of Digital Partnerships (Lending)role inMumbaiis a strategic leadership position focused ongrowing retail and MSME lending through fintech alliances, co-lending, and API-driven integrations.Key Responsibilities:Develop and execute digital partnership strategies for lending growth.Negotiate and structure partnerships with FinTech's, NBFCs, and...
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AEP Customer Journey Analytics
3 days ago
Chennai, India Cognizant Full timeJob Description Job Summary We are seeking a skilled Developer with 5 to 10 years of experience specializing in AEP Customer Journey Analytics. The role involves working in a hybrid model with a focus on day shifts. The ideal candidate will contribute to enhancing customer experiences through data-driven insights and analytics playing a crucial role in our...
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Director - Digital Product Journey Analytics
3 weeks ago
Gurugram, India American Express Full timeJob Description At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to...
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Gm - Digital Customer Service
1 week ago
Mumbai, India Vodafone Idea Full timeJob Req ID: 39699- Location: Mumbai, IN- Function: Other- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...
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India LTIMindtree Full time ₹ 15,00,000 - ₹ 25,00,000 per yearRole descriptionAs a CJA Developer you will be responsible for designing implementing and optimizing Adobe Customer Journey Analytics solutions Youll work closely with crossfunctional teams to deliver actionable insights that enhance customer experience across digital touchpointsKey ResponsibilitiesAdobe CJA Setup OptimizationBuild configure and maintain...