Head of Customer Relationship Management
7 days ago
Job Description Position: Lead CRM & Customer Experience About the Role: We are seeking a strategic and customer-obsessed Head of CRM & Customer Experience to lead the brand's customer engagement journey across all touchpoints online and offline. This role will be pivotal in creating a seamless omnichannel experience, ensuring that every customer interaction reflects our brand's warmth, trust, and luxury. You will drive data-led personalization and experience design that strengthen long-term relationships and enhance lifetime value. Key Responsibilities: 1. CRM Strategy & Execution - Develop and lead the overall CRM strategy to drive engagement, retention, and repeat sales across retail and digital channels. - Design and execute targeted communication journeys (through all channels of email, Lime chats, app notifications) based on customer behaviour, preferences, and lifecycle stages. - Integrate the digital and retail store leads by targeting marketing communication through data segmentation and analytics to personalize offers, product recommendations, and experiences. 2. Omnichannel Customer Experience - Build a unified view of the customer across online and offline channels. - Create seamless integration between store & online leads for a consistent and seamless brand experience. - Partner with internal teams like marketing, operations, and retail teams to implement systems that support omnichannel 3. Customer Insights & Data Analytics - Analyse customer data and buying behaviour to generate actionable insights for business and marketing teams. - Monitor key CRM KPIs such as retention, repeat purchase, NPS, customer lifetime value (CLV), and churn. - Drive data enrichment initiatives to improve CRM database quality and segmentation depth. Requirements: - Bachelor's/Master's degree in Marketing, Business, or related field. - 812 years of experience in CRM, Customer Experience, preferably in luxury, retail, or e-commerce sectors. - Strong understanding of omnichannel ecosystems and customer journey mapping. - Experience with CRM platforms and data analytics tools. - Strategic thinker with strong analytical, communication, and leadership skills. - Passionate about customer satisfaction and brand storytelling.
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Head of Customer Relationship Management
3 weeks ago
Mumbai, India House of MIJA Full timeJob Description Background MIJA is a lab-grown jewellery brand offering versatile, everyday pieces designed to complement fast-paced, modern lifestyles. We believe jewellery is not just an accessory, but an extension of who you are your story, your strength, your self-expression. Each piece is designed to resonate with soul and substance, reflecting...
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Customer Relationship Manager
1 week ago
Mumbai, Maharashtra, India Vitizen Hotels Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCustomer Relationship Manager (CRM) VITS Hotels & ResortsLocation: Mumbai (Head Office – Marol Naka, Andheri East)Industry: Hospitality / Hotels / TravelExperience: 3 – 6 YearsJob Description:We are seeking an experienced and customer-focused Customer Relationship Manager for VITS Hotels & Resorts. The ideal candidate will be responsible for building and...
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Head of Customer Relationship Management
1 week ago
Mumbai, Maharashtra, India Tyaani Jewellery by Karan Johar Full time ₹ 15,00,000 - ₹ 30,00,000 per yearPosition: Lead–CRM & Customer ExperienceAbout the Role:We are seeking a strategic and customer-obsessed Head of CRM & Customer Experience to lead the brand's customer engagement journey across all touchpoints — online and offline. This role will be pivotal in creating a seamless omnichannel experience, ensuring that every customer interaction reflects...
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Customer Relationship Manager
2 weeks ago
Mumbai, India HnH Placement Pvt. Ltd. Full timeUrgent Requirement for a Real Estate Giant in MumbaiJob Title : Customer Relationship Managers CRM (AM/DM level) - Real EstateExperience Required: 4 to 6 years of CRM experience with any organization other than Real EstateBudget: Upto 12 LPA basis last drawn (Includes a standard 10% Performance Linked Variable Pay)_(Additional Perks: This role includes...
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Customer Relationship Manager
2 weeks ago
Mumbai, India HnH Placement Pvt. Ltd. Full timeUrgent Requirement for a Real Estate Giant in MumbaiJob Title : Customer Relationship Managers CRM (AM/DM level) - Real Estate Experience Required: 4 to 6 years of CRM experience with any organization other than Real EstateBudget: Upto 12 LPA basis last drawn (Includes a standard 10% Performance Linked Variable Pay)_(Additional Perks: This role includes...
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Customer Relationship Management Manager
2 weeks ago
Mumbai Metropolitan Region, India rapsap Full time ₹ 4,00,000 - ₹ 12,00,000 per yearCustomer Relationship Manager | Rapsap Superstores Location: Thane / Mumbai Type: Full-Time | On-Site (Hybrid possible) Experience: 5+ years in customer service / CRM / retail operationsAbout RapsapRapsap is India's first hybrid superstore chain redefining everyday essential retail — combining the premium in-store experience of a supermarket with the...
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▷ [High Salary] Branch:Branch Relationship Head
3 weeks ago
Mumbai, India Axis Bank Full timeJob Description About Branch Banking: The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank's strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank's customer engagement strategy across products and services. About...
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Head of Events
3 weeks ago
Mumbai, India Institute of Supply Chain Management (ISCM) Full timeCompany Description The Institute of Supply Chain Management (ISCM) was established in 2009 as a center of excellence in supply chain and logistics. ISCM has strong linkages with industry leaders and engages actively with the supply chain and logistics sector. The institute collaborates with top international institutions and is one of the leading names in...
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Head of Customer Success
24 hours ago
India Primesoft Inc Full timeAbout us- A leading OTT software platform for Tier 1 media, sports and entertainment. The company has scaled to 300+ global colleagues over the past four years, and serves global customers as diverse as the New York Yankees to some of the world's largest Telcos. The company was founded by former executives from Disney, HBO, AT&T, McKinsey and many others....
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Head of Customer Success
22 hours ago
India Primesoft Inc Full timeAbout us- A leading OTT software platform for Tier 1 media, sports and entertainment. The company has scaled to 300+ global colleagues over the past four years, and serves global customers as diverse as the New York Yankees to some of the world's largest Telcos. The company was founded by former executives from Disney, HBO, AT&T, McKinsey and many others....
