Executive - Email & Chat Support (1-2 Yrs) Pune (after-sales/customer Service)

2 days ago

Pune Maharashtra, India IMMORTAL MANPOWER PRIVATE LIMITED Full time

We are looking for a customer-focused and detail-oriented Email and Chat Support Executive to join our Non-IT Customer Support Team The ideal candidate will handle customer queries through email and chat provide accurate and timely responses and ensure high levels of customer satisfaction This is a day shift role and offers an excellent opportunity for career growth in a professional work environment Key Responsibilities - Handle customer inquiries and requests via email and chat in a prompt and professional manner - Provide accurate information resolve issues and ensure customer satisfaction - Maintain a polite empathetic and professional tone in all communications - Track document and manage customer interactions efficiently - Escalate unresolved issues to the appropriate department or senior staff - Meet defined KPIs such as response time quality and customer satisfaction Required Experience Qualifications Experience 6 months to 2 years in Email and Chat Support Non-IT or a similar role Education Graduate in any discipline preferred - Excellent written communication and comprehension skills in English - Strong analytical and problem-solving skills - Ability to multitask manage time effectively and work in a fast-paced environment - Positive attitude and customer-first mindset ref updazz com

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