BPO Chat Support Executive

10 hours ago

Pune, Maharashtra, India MJ Sales and Services Full time

Job Title: BPO Chat Support Executive

Location: Pune, Maharashtra

Experience: 0 – 2 Years

Job Type: Full-Time / Office-Based

Job Summary:

We are hiring Chat Support Executives to handle customer queries through live chat and email. The role involves providing accurate information, resolving issues, and ensuring excellent customer satisfaction without voice interaction.

Key Responsibilities:

  • Handle customer inquiries via chat and email in a professional and timely manner.
  • Maintain customer records and update internal databases accurately.
  • Resolve product/service-related issues by coordinating with internal teams.
  • Provide detailed and accurate information to customers.
  • Follow company policies and maintain confidentiality of customer data.
  • Achieve daily/weekly productivity and quality targets.
  • Maintain a polite, positive, and customer-friendly attitude throughout communication

Skills & Requirements:

  • Excellent written English communication skills.
  • Typing speed of at least 25–30 WPM with accuracy.
  • Strong problem-solving and multitasking abilities.
  • Basic knowledge of MS Office.
  • Freshers are welcome; prior BPO / chat process experience is an advantage.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹20,500.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Paid time off

Work Location: In person

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