BPO Chat Support Executive
1 day ago
Job Title: BPO Chat Support Executive
Location: Pune, Maharashtra
Experience: 0 – 2 Years
Job Type: Full-Time / Office-Based
Job Summary:
We are hiring Chat Support Executives to handle customer queries through live chat and email. The role involves providing accurate information, resolving issues, and ensuring excellent customer satisfaction without voice interaction.
Key Responsibilities:
- Handle customer inquiries via chat and email in a professional and timely manner.
- Maintain customer records and update internal databases accurately.
- Resolve product/service-related issues by coordinating with internal teams.
- Provide detailed and accurate information to customers.
- Follow company policies and maintain confidentiality of customer data.
- Achieve daily/weekly productivity and quality targets.
- Maintain a polite, positive, and customer-friendly attitude throughout communication
Skills & Requirements:
- Excellent written English communication skills.
- Typing speed of at least 25–30 WPM with accuracy.
- Strong problem-solving and multitasking abilities.
- Basic knowledge of MS Office.
- Freshers are welcome; prior BPO / chat process experience is an advantage.
Job Types: Full-time, Permanent, Fresher
Pay: ₹15, ₹20,500.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Paid time off
Work Location: In person
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