Agent Customer Support

4 weeks ago

Bengaluru, Karnataka, India lastminute Full time
Job Description

At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.

Job Description

Key responsibilities:

Identifying customer needs, investigating and recommending solutions.

Solving customer issues in a timely and accurate way and maintaining follow-ups to ensure

end-to-end resolutions are attempted and achieved for every customer connection.

Consistent upskilling as part of self-development to maintain process knowledge.

Maintaining coordination within teams to collaborate on solutions and escalations.

Work towards high CSAT and positive NPS consistently - ensure positive customer experiences.

Requirements:

Excellent communications - Verbal and Written

Attention to details, conflict resolution and relationship building.

Possesses computer literacy, ability to work on excel, PowerPoint, word and customized company

based applications.

Agents should also be able to help establish our reputation as a company that offers excellent

customer support during all post-sales procedures.

Please note - We work 6 days a week (Mon - Sun), rotational shifts - 24/7.

Qualifications

Any Graduate

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