Customer Relationship Manager

2 weeks ago

Panvel MH IN Priyanka Auto LLP Full time

Job Summary The Customer Relationship Manager CRM - Service is responsible for delivering an excellent customer experience in the service department The role involves overseeing all customer touchpoints leading the CRE Customer Relationship Executive team handling service follow-ups and ensuring high customer satisfaction and loyalty Key Responsibilities Greet and assist customers at the service reception in a professional manner Manage service appointment bookings reminders and daily follow-ups Handle customer queries concerns and escalate unresolved issues appropriately Lead and guide the team of Customer Relationship Executives CREs to ensure consistent service quality Allocate tasks to CREs monitor their performance and provide necessary support Maintain and update customer records vehicle history and service feedback Take responsibility for customer satisfaction index CSI scores and ensure regular improvement Coordinate with service advisors technicians and workshop teams to ensure timely delivery of vehicles Ensure all post-service follow-ups and feedback calls are completed Plan and execute customer retention activities such as service camps loyalty programs AMC renewals and insurance reminders Provide leadership motivation and training to CREs to maintain a customer-first culture Requirements Qualification Graduate Any stream Preferred diploma in customer care or automobile Experience 4-6 years in customer handling with experience in managing teams preferably in an automobile Industry Skills Strong leadership and team-handling abilities Excellent communication and interpersonal skills Customer-centric approach Basic knowledge of vehicle servicing procedures Good command over MS Office and CRM tools Problem-solving and decision-making skills Key Traits Leadership attitude Accountability for service team performance High focus on customer satisfaction and retention Ability to work multiple tasks Job Types Full-time Permanent Pay 20 000 00 - 30 000 00 per month Benefits Cell phone reimbursement Paid time off Provident Fund Language English Preferred Work Location In person Speak with the employer 91 8928993266

  • Customer Relationship Manager

    3 weeks ago

    Amarnath, MH, IN Vishal Cables Pvt Ltd Full time

    About the Role We are looking for a proactive and customer-focused Customer Relationship Manager CRM who can build strong relationships enhance customer satisfaction and support business growth The ideal candidate should be highly organized good at communication and capable of managing client needs efficiently Key Responsibilities Build and maintain strong...

  • Relationship Manager

    1 week ago

    Jalgaon, MH, IN Varthana Full time

    Published on dd-MMM-yyyy Branch Aurangabad Qualifications Graduation Experience 2 Years - 0 Months To 5 Years - 0 Months Contact Maggeshwari - 8431622678 Key Requirement for the Position Minimum Education Qualification Graduation 1-3 years experience in Sales in Financial Services Education MFI Mortgages SME loans Insurance Industry Passionate for sales and...

  • Relationship Manager

    6 days ago

    Panvel, India Colive, Your Fam Full time

    Job Description Company Description CoLife Advisory Pvt Ltd. is a real estate company headquartered in Bengaluru, India, with its offices located in the 6th Floor Sigma Tech Park Gamma Building. The company focuses on providing innovative and streamlined real estate solutions. With a commitment to excellence, CoLife delivers trustworthy and efficient...

  • Customer Relationship Manager

    3 weeks ago

    Cannanore, KL, IN Ideal Decor Home Private Limited Full time

    Job description Customer Relationship Manager - Duties and Responsibilities 1 Customer Engagement Relationship Building Build and maintain strong long-term relationships with existing and new customers Ensure a high level of customer satisfaction through personalized service and timely communication Handle customer queries feedback and complaints promptly...

  • Customer Relationship Manager

    2 days ago

    Kollam, KL, IN panachamoottil Full time

    Customer Relationship Manager - Job Responsibilities As the Customer Relationship Manager you will be responsible for building and maintaining strong customer relationships ensuring customer satisfaction and supporting business growth through effective communication and service Your key responsibilities include Customer Engagement Retention Act as the...

  • Customer Relationship Manager

    1 week ago

    Gandhinagar, GJ, IN Prodigy Placement LLP Full time

    We re Hiring Customer Relationship Manager Designation Customer Relationship Manager ExecutiveSalary 5k to 17k Experience Min 2 Years Qualification Any Graduation Location Gandhinagar Job Type Full-time Gender Female Job Responsibilities Build and nurture long-term relationships with new and existing customers especially high-value and repeat clients Provide...

  • Key Relationship Officer

    2 weeks ago

    Panvel, MH, IN Easify Full time

    Front line officers who are working in the areas of Sales Visit channels and Direct partners and source a home loan file They bring in login the file ensure going ahead to the credit team for screening Scan local market and see which are our potential customers Role involves Customer Acquisition engagement Blend of Direct through connectors as well or...

  • Customer Relationship Executive

    2 days ago

    Bhiwandi, MH, IN Xeam Ventures Pvt Ltd Full time

    JOB DESCRIPTION Sales Marketing Customer Relationship Should be proficient in computers with good working knowledge of MS Office and Good Communication Skills Minimum 1-2 Years experience in sales and marketing Team Handling skills are required Required valid driving license Generating new business Job Type Contractual Temporary Pay 28 000 00 - 31 000 00 per...

  • Executive Client Relationship Manager

    1 week ago

    Amravati, MH, IN Aditya Birla Group Full time

    HDFC Securities Executive Client Relationship Manager Location 147 Amravati Entity Name Aditya Birla Sunlife Insurance Reports to Sales Manager Purpose To drive life insurance business through HDFC Bank Phone Banking Channel by building strong relationships ensuring product penetration and achieving business targets Key ResponsibilitiesVisit leads shared...

  • Relationship Manager Hl/lap

    3 weeks ago

    Ahmadnagar, MH, IN Finaleap Private Limited Full time

    Key Responsibilities Drive sales of Home Loan and LAP products through direct sourcing and channel partnerships Manage and motivate a team of Relationship Officers Executives Build and maintain strong relationships with builders property agents DSAs and connectors Identify new business opportunities and plan strategies for market penetration Ensure timely...