Customer Relationship Manager

17 hours ago

Panvel MH IN Priyanka Auto LLP Full time

Job Summary The Customer Relationship Manager CRM - Service is responsible for delivering an excellent customer experience in the service department The role involves overseeing all customer touchpoints leading the CRE Customer Relationship Executive team handling service follow-ups and ensuring high customer satisfaction and loyalty Key Responsibilities Greet and assist customers at the service reception in a professional manner Manage service appointment bookings reminders and daily follow-ups Handle customer queries concerns and escalate unresolved issues appropriately Lead and guide the team of Customer Relationship Executives CREs to ensure consistent service quality Allocate tasks to CREs monitor their performance and provide necessary support Maintain and update customer records vehicle history and service feedback Take responsibility for customer satisfaction index CSI scores and ensure regular improvement Coordinate with service advisors technicians and workshop teams to ensure timely delivery of vehicles Ensure all post-service follow-ups and feedback calls are completed Plan and execute customer retention activities such as service camps loyalty programs AMC renewals and insurance reminders Provide leadership motivation and training to CREs to maintain a customer-first culture Requirements Qualification Graduate Any stream Preferred diploma in customer care or automobile Experience 4-6 years in customer handling with experience in managing teams preferably in an automobile Industry Skills Strong leadership and team-handling abilities Excellent communication and interpersonal skills Customer-centric approach Basic knowledge of vehicle servicing procedures Good command over MS Office and CRM tools Problem-solving and decision-making skills Key Traits Leadership attitude Accountability for service team performance High focus on customer satisfaction and retention Ability to work multiple tasks Job Types Full-time Permanent Pay 20 000 00 - 30 000 00 per month Benefits Cell phone reimbursement Paid time off Provident Fund Language English Preferred Work Location In person Speak with the employer 91 8928993266

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