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Concierge

4 weeks ago

Panaji, India Lohono Stays Full time

Designation: Concierge

BU: Lohono

Dept.: Rentals & Hospitality

Sub Dept.: Guest Relations

Location: Goa / Alibaug / Mumbai / Srinagar

Key Responsibilities:

- Assist Guest Relations Executives in ensuring seamless guest arrivals and departures
- Prepare and organize welcome kits, local guides, and in-villa information for guests
- Respond promptly to guest inquiries and requests with warmth and professionalism
- Coordinate reservations, transport, dining, spa services, and local experiences for guests
- Offer personalized recommendations for local attractions, restaurants, and activities
- Maintain updated records of guest preferences, requests, and service feedback
- Support guest complaint resolution by escalating to the Guest Relations Executive when necessary
- Ensure timely execution of special requests such as celebrations, surprises, or amenities
- Monitor villa readiness and coordinate with housekeeping, transport, and maintenance teams

Key Requirements:

Education: Diploma or Degree in Hospitality / Hotel Management

Technical Skills:

- Strong understanding of guest service basics and hospitality etiquette
- Ability to use guest management systems, reservation platforms, and communication tools

Personal Traits:

- Friendly, approachable, and customer-focused attitude
- Strong interpersonal and communication skills
- Polite, well-groomed, and confident demeanor
- Willingness to learn and take initiative under guidance
- Adaptability to work in a dynamic, high-touch luxury environment

Reporting to: Guest Relations Manager