Concierge Sales Executive

18 hours ago

Panaji GA IN Make it Happen Full time

As a Concierge Sales Executive you will be the face of Make It Happen within the hotel premises Your role is to engage with guests understand their interests and recommend curated local experiences that enrich their stay You will also build strong relationships with the hotel s concierge and front office teams to ensure seamless coordination and exceptional service delivery Key Responsibilities Engage with hotel guests in a warm approachable and informative manner to promote Make It Happen s experiences Maintain in-depth knowledge of all available tours and experiences heritage walks village trails food tours etc to provide accurate and personalized recommendations Generate sales through direct guest interactions upselling and building lasting relationships Develop and maintain strong professional relationships with the hotel s front office and concierge teams to drive collaboration and referral opportunities Coordinate with the Make It Happen operations team to ensure smooth scheduling and flawless execution of booked experiences Maintain daily sales reports and provide timely updates to the company s sales and operations departments Ensure all marketing collaterals and displays at the hotel are well-presented up-to-date and aligned with brand standards Handle guest inquiries and resolve any concerns promptly and professionally to ensure a positive experience Requirements Bachelor s degree in Hospitality Tourism or a related field preferred 1-3 years of experience in hospitality guest relations or sales experience in hotels or travel experiences is an advantage Strong communication and interpersonal skills with a passion for engaging guests Knowledge and enthusiasm for Goan culture travel and storytelling Self-motivated with a customer-first attitude and a flair for sales Proficiency in English knowledge of other languages Konkani Hindi or foreign languages is a plus Flexible with work hours including weekends and holidays Job Type Full-time Pay 15 000 00 - 21 000 00 per month Benefits Paid sick time Work Location In person

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