High Salary SGS Operations Manager

4 weeks ago

Gurugram, India Sgs Infratech Full time

Job Description - Assist SBU Head in preparing financial budgets and budgets for manpower, capital and operations expenditure. - Ensure inspection operations are further enhanced as per SGS policy and client requirements. - Monitor scheduling of inspections and ensure execution is done as per client s SOP with available resources. - Maintain high LC by continuously monitoring expense against revenue. - Maintain daily activities of staff and other resources to optimize expenses and profitability. - Assist in developing existing and new business through regular client contacts and satisfaction. - Monitor performance and investigate any problems/complaints with a view to improvement of operations to zero defect as the ultimate goal. - Act as interface between client and execution team. Work closely with SGS overseas offices. - Communicate and coordinate with clients and handle their claims and complaints. - Maintain quality level in department and ensure key performance indicators are strictly followed. - Maintain standards and technical capabilities to meet and satisfy demands set by the clients and / or any statutory authorities. - Approve certificates, reports and invoices, as required within specified timeframe. - Co-ordinate with customer for analysis of complaints, prepare investigation reports and follow up of short term and long-term corrective action. - Draft, negotiate and secure contracts for local and international clients - Manage pre and post contract commercial issues, including credit and collection - Manage operations to ensure adequate efficiency, productivity and the best quality of execution - Ensure timely and accurate reporting to customers - Responsible for handling the complaints in coordination with the location Manager and Quality Manager. - Collect data on training needs; identify suitable programs, coordinating with technical auditors for nominating candidates from the team. - Lead, coach and develop branch inspection team. - Apply discipline and grievance procedure according to the company s policies and guidelines. - Managerial review of quality documents, files, invoices, capability matrix and job execution matrix. - Undertake other assignments as identified by the NQM towards ensuring delivery of inspections services according to quality procedures and/or compliant with accreditation requirements. Qualifications - Essential: Degree in Textiles / Apparels. - Desirable: Experienced in Production Quality control - Specialization: Experience in Operations majorly with added experience in Business development with Good communication skills

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