(High Salary) Senior Operations Manager

1 day ago

Gurugram Gurugram India IGT Solutions Full time

Job Description Job description Position: Senior Manager Operations- Airlines Claims Location: Gurgaon About IGT Solutions IGT Solutions Pvt. Ltd. is a leading IT and BPM services provider, delivering innovation and business excellence across the Travel, Transportation, and Hospitality industries. With over 10,000+ travel industry professionals and 15 global delivery centers, IGT offers a comprehensive suite of services including Application Development, Contact Center Services, Analytics, Testing, and Digital Transformation Solutions. We proudly serve top-tier clients globally including leading airlines, OTAs, cruise liners, railways, and hotel chains. IGT is deeply committed to fostering a diverse, inclusive, and harassment-free workplace that values integrity, collaboration, and continuous growth. Roles and Responsibilities - Lead and manage a large operations team (200+ members) within the Airlines domain for international voice/non-voice processes. - Drive operational excellence by monitoring performance metrics such as productivity, quality, shrinkage, attrition, and AHT. - Oversee and manage airline claims operations, ensuring accuracy, compliance, and timely resolution of customer claims and reimbursements. - Ensure timely and effective resolution of escalations and maintain high levels of customer satisfaction (CSAT). - Conduct performance reviews, coaching sessions, and training needs identification (TNI) to support employee development and process improvement. - Analyze trends and provide actionable insights to improve process efficiency and service delivery. - Partner with cross-functional teams to implement business improvement initiatives and ensure seamless workflow management. - Maintain team discipline and foster a positive, motivating, and performance-driven environment. - Utilize MS Excel, reporting dashboards, and internal tools for performance analysis and business reporting. - Ensure adherence to company policies, SLAs, and compliance guidelines. Candidate Profile - Minimum 10+ years of experience in BPO operations management, with significant exposure to the Airlines or Travel domain. - Mandatory: Proven experience in managing Airline Claims processes (refunds, compensations, service recovery, or related areas). - Demonstrated success in leading large teams and managing multi-layered operations. - Strong people management, coaching, and stakeholder management skills. - Excellent communication, analytical, and problem-solving abilities. - Ability to work in 24x7 rotational shifts and thrive in a dynamic, fast-paced environment. - Proficient in MS Office and familiar with data-driven performance management. - Must be willing to work from office (Gurgaon). Perks and Benefits - 5 days work week - Competitive compensation and performance incentives - Dynamic, multicultural work environment - Inclusive and supportive organizational culture - Ample opportunities for career growth and leadership development Equal Opportunity Employer IGT Solutions is an Equal Opportunity Employer committed to building a diverse and inclusive workplace. All qualified applicants will receive equal consideration for employment without regard to age, gender, identity, sexual orientation, race, nationality, or disability.

  • Product Manager

    3 weeks ago

    Gurugram, Gurugram, India Delhivery Full time

    Job Description Role: Product Manager/Senior Product Manager Location: Gurgaon Overview: Delhivery is at the forefront of revolutionizing logistics and supply chain management in India. As we continue to grow and scale, we are seeking a dynamic and experienced Senior Product Manager to lead the development of our Transportation products. This role is...

  • Ecommerce Operations Associate

    3 weeks ago

    Gurugram, Gurugram, India What's Up Wellness Full time

    Job Description About Us: What's Up Wellness is transforming the health & wellness industry with our premium, easy-to consume gummy supplements. Ranked #2 by Inc42 as India's fastest-growing D2C brand, we are committed to delivering holistic wellness experiences. Join us in our mission to make wellness fun and accessible! We are looking for an E-commerce...

  • ▷ High Salary! Manager/ Senior Manager

    3 weeks ago

    Gurugram, Gurugram, India Alvarez & Marsal Full time

    Job Description Description Company Profile: Alvarez & Marsal is a leading global professional services firm specializing in providing turnaround management, performance improvement and corporate advisory services. With over 9000 professionals based across North America, Europe, Asia, and Latin America, our firm excels in problem solving and value creation....

  • ▷ High Salary: Senior Backend Developer

    1 week ago

    Gurugram, Gurugram, India INFONET Full time

    Job Description About InfoNet: InfoNet is a leading provider of cutting-edge technology solutions, delivering robust and scalable software systems for a wide range of industries. We are seeking a highly skilled Senior Backend Developer (Golang) to join our team. If you are passionate about backend development, have expertise in building APIs with Golang, and...

  • ▷ High Salary! CCTV Operator

    2 weeks ago

    Gurugram, Gurugram, India 24Karat We Buy Gold Full time

    Job Description Company Description 24Karat is the most trusted and recommended buyer of gold in New Delhi & NCR. We cater to the urgent needs of customers by offering instant cash, cheques, NEFT, RTGS, and other payment options. With extensive experience in the market, we understand unique customer requirements and ensure the best evaluation of valuables...

  • ▷ [High Salary] Lead, Sales Operations

    4 weeks ago

    Gurugram, Gurugram, India MongoDB Full time

    Job Description MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data...

  • ▷ (High Salary) Senior Backend Developer

    3 weeks ago

    Gurugram, Gurugram, India Razorpod Full time

    Job Description Senior Engineer - Backend (NestJS, PostgreSQL) Location: In-Office, Gurugram, Haryana, India Work Type: Full-time, On-site Role Overview We are hiring a Senior Backend Engineer with deep expertise in NestJS and PostgreSQL for our rapidly growing in-office team in Gurugram. The ideal candidate brings a proven record in both product and service...

  • Senior Customer Operations Manager

    1 day ago

    Gurugram, Gurugram, India noon Full time

    Job Description Job Title: Senior Manager, Contact Center Operations Customer Service Location: Gurgaon, India About noon We're building an ecosystem of digital products and services that power everyday life across the Middle Eastfast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what...

  • ▷ [High Salary] Senior Tax Analyst

    1 day ago

    Gurugram, India FNZ Group Full time

    Job Description Role Responsibilities - Assist the Tax Manager ensuring overall effective New Zealand custody operations, including all global markets in which our clients invest. - Contribute to significant project work with Tax as a major delivery over next 6-12 months. This will be direct and material participation in project teams across FNZ set up for...

  • Assistant Manager Recruitment

    3 weeks ago

    Gurugram, India TrucksUp Full time

    Role Overview We are looking for a dynamic and result-oriented Senior Executive / Assistant Manager – Recruitment to strengthen our HR team. The ideal candidate should have hands-on experience in end-to-end recruitment, with a strong background in field-level and mass hiring, particularly in the logistics sector. The role will involve managing a balanced...