Marketing Operations Lead

Job Description LocationsIndia (Remote) About Us: Platform9: A Better Way to Go Cloud Native Platform9 is the leader in simplifying enterprise Private Clouds. Founded by a team of VMware cloud pioneers, we are dedicated to transforming IT operations. Our flagship product, Private Cloud Director, turns your existing hardware into a full-featured, future-ready private cloud. We innovate across what we build and how we deliver it, staying focused on a next-generation, open private cloud while holding ourselves to one standard: exceptional customer outcomes. Enterprises are selecting Platform9 to replace legacy virtualization because it eliminates operational risk and complexity. Private Cloud Director is designed for the experienced infrastructure team, offering a familiar GUI experience for managing VMs and containers, seamless integration with your existing hardware and third-party storage, and critical enterprise features (HA/DR, scale, reliability) built-in. This enables IT teams to gain robust API control and a user experience they trustrooted in customer obsession and an owner's mindset. We share context quickly and candidly to keep decisions moving. With over 30,000 nodes in production at some of the world's largest enterprises, including Cloudera, EBSCO, Juniper Networks, and Rackspace, Platform9 is the proven path to achieving true vendor independence and operational consistency. We are an inclusive, globally distributed company backed by prominent investors, supported by a partner ecosystem of resellers, systems integrators, MSPs, and technology vendors committed to driving private cloud innovation and efficiency. Our valuesinnovation, customer obsession, ownership, radical candor, and excellenceguide how we build and support every deployment. Position Summary: This role is responsible for the health, efficiency, and data integrity of the entire marketing technology stack. The MOPs Lead will act as the primary technical expert, ensuring all systemsespecially HubSpotare optimised to support the enterprise demand generation strategy, accelerate long sales cycles, and deliver precise executive reporting. This role is a shared service partner to both Marketing and Sales Leadership. Data Integrity, Reporting & Intelligence - Own the full marketing and sales data lifecycle within HubSpot, ensuring strict data hygiene, consistency, and compliance across all contact and company records, in partnership with external contractors. - Develop, maintain, and own the core performance dashboards required by the Marketing, focusing on channel health and campaign efficiency. - Deliver pipeline intelligence to the CRO that aligns with strategic sales priorities, focusing reports on Enterprise accounts, System Integrator (SI) and Channel Partner development, and sales velocity. - Manage the configuration and integration of data tools like Clearbit, Factors.ai, and ZoomInfo to enrich lead data and provide accurate firmographic and behavioral insights for the Demand Gen and Sales teams. - Ensure the entire data model supports accurate partner-sourced and partner-influenced revenue attribution, providing the Partner team with precise, account-level visibility required to maximize co-sell and share of wallet. MarTech Management & Process Efficiency - Serve as the administrator and primary technical expert for the entire MarTech stack, including HubSpot (CRM/MAP) and all integrated tools, managing access controls, security, and licensing. - Design, build, and optimize all critical HubSpot workflows, lead routing, and nurturing programs to ensure rapid and accurate flow from High-Intent Triggers (or Signal-Qualified Accounts) to Sales acceptance (SLA enforcement).. - Own the MarTech technical roadmap, prioritizing platform upgrades, managing API integrations, and planning system maintenance to ensure technology supports future strategic growth. - Develop and enforce clear policies and procedures for database management, data input standards, and lead management to ensure seamless handoffs between Marketing and Sales. - Manage the technical side of email marketing (deliverability, IP health), overseeing list segmentation, quality checks, opt-in management, and best practices. - The MOPs Lead is responsible for the strategic oversight and technical architecture, leveraging and managing external contractors, and ensuring the Lead's capacity is reserved for pipeline intelligence and GTM architecture. Sales Enablement & Technical Project Management - Partner directly with Sales Leadership to ensure HubSpot accurately reflects the sales process, pipeline stages, and reporting needs from a technical perspective. - Provide continuous training and documentation to Marketing and Sales teams on system best practices, data management, and operational efficiencies. - Act as the technical project manager for all major system changes, integrations, and data migration projects, ensuring timely delivery and minimal business disruption. Skills & Qualifications Technical Proficiency - Expert-level proficiency (Admin/Architect level) in HubSpot (both CRM and Marketing Hub) with proven experience configuring complex enterprise-level workflows, lead scoring, and custom reporting. - Demonstrated experience managing and integrating auxiliary MarTech tools, specifically Clearbit, Factors.ai, and ZoomInfo. - Strong practical knowledge of Data Governance, database architecture, and relational data principles. - Proficiency with Google Analytics (GA4) and connecting digital tracking data to the core CRM/MAP for accurate attribution. - Familiarity with email deliverability standards (SPF, DKIM, DMARC) and managing ISP reputation. Experience & Education - 5+ years of dedicated experience in Marketing Operations or Sales Operations in a high-growth B2B environment, preferably supporting enterprise or complex sales models. - Proven experience in technical project management, owning the roadmap for a marketing technology stack. - Experience working with and managing external contractors or vendors for data and technical services. - Bachelor's degree in Business, Information Technology, Marketing, or a related field. Analytical & Operational Competencies - Highly analytical mindset. - Operational Excellence: Obsessive attention to detail with a focus on process efficiency and system reliability. - Strong communication skills with the ability to translate technical requirements and data into clear business implications for non-technical audiences (Marketing, Sales, CRO). - Self-starter who is smart enough to identify when to seek external technical/BI help and manage that engagement efficiently. Benefits and Perks: Employees today are looking for companies that truly care and recognize their whole person. As a budding start-up, we have a small, energetic workforce, and we have curated personalized employee perks that are employee-friendly. The good news is that Platform9's benefits and perks program has a significant impact on employee retention, motivation, and company culturebut not just for men, by empowering women to take care of their physical and emotional well-being, we can guarantee their continued participation in the workforce. Please note, benefits change by country. - Competitive Compensation and Equity - Medical Healthcare for you and your family - Generous Time Off Programs - Hybrid Work Model - Wellness Benefits - Professional Development/Global certifications - Reward and Recognition Programs - Team Building Activities - Hackathon - Company-Wide Programs Our benefits have been carefully selected, keeping in mind employees requirements and personal situations now and for the future.