EMI Recovery/Collection

2 weeks ago


Pune, Maharashtra, India Credicus Business Services Full time
Job Description

Key Responsibilities:

- EMI Collection:
- Contact customers via outbound calls to remind them of overdue EMIs and discuss payment options.
- Manage accounts with outstanding EMIs, and negotiate repayment terms, schedules, and settlements.
- Follow up on delinquent accounts through phone calls, emails, or messages to ensure timely payment.
- Maintain and update records of conversations, payments, and outstanding balances in the CRM system.
- Customer Engagement:
- Handle inbound calls related to EMI recovery, offering customers solutions to settle dues.
- Maintain a professional and empathetic approach when dealing with difficult customers or overdue accounts.
- Offer flexible payment options or re-scheduling to ensure customers can make timely payments.
- Negotiation & Conflict Resolution:
- Negotiate payment plans, settlements, or restructuring options for customers facing financial difficulties.
- Resolve customer complaints and disputes related to EMI payments, ensuring customer satisfaction while adhering to company policies.
- Educate customers on the consequences of non-payment, such as penalties, interest, and potential impact on their credit rating.
- Compliance & Reporting:
- Ensure all recovery activities comply with legal, regulatory, and company policies.
- Provide detailed reports on recovery efforts, outstanding accounts, and payment status to management.
- Monitor and track daily, weekly, and monthly collections performance against targets.

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