3 Days Left Telecaller

1 day ago

Pune, Maharashtra, India IMPETUS COLLECTION SERVICES Full time
Job Summary The Telecaller – Debt Collection is responsible for following up with customers and clients to recover pending dues and overdue payments in a professional and effective manner. The role involves making outbound calls, sending reminders, negotiating repayment plans, and maintaining detailed records of conversations. The candidate must have excellent communication skills, patience, and strong convincing abilities while ensuring compliance with company policies and legal guidelines.Key ResponsibilitiesA. Payment Recovery & Follow-Ups Make outbound collection calls to customers with overdue payments. Remind clients of pending dues through calls, emails, SMS, and WhatsApp as per company policy. Negotiate payment plans or settlement options wherever required. Ensure payments are collected within stipulated timelines to maintain healthy cash flow. B. Customer Interaction & Relationship Management Maintain a professional and polite approach while interacting with customers. Understand customer issues or financial constraints and suggest suitable repayment solutions. Handle difficult situations with patience, empathy, and assertiveness. Provide customers with details about their outstanding amounts, payment modes, and due dates. C. Documentation & Reporting Record all calls, promises to pay (PTP), and payment commitments accurately in the system. Maintain updated customer data and collection records. Prepare daily, weekly, and monthly reports on collections and pending amounts. Coordinate with the accounts and finance teams for reconciliations and payment confirmations. D. Compliance & Quality Standards Follow company guidelines, policies, and scripts during calls. Ensure compliance with RBI, NBFC, and banking regulations wherever applicable. Avoid using aggressive or unethical collection methods. Maintain customer confidentiality and handle sensitive information securely.Required Skills & Competencies A. Technical Skills Basic knowledge of accounting, receivables, and billing cycles. Familiarity with CRM software, ERP systems, or collection tools. Good command over MS Excel and reporting formats. B. Soft Skills Excellent communication and persuasion skills. Strong negotiation and problem-solving abilities. Patience, resilience, and the ability to handle pressure. Ability to multitask and manage a high volume of calls. Positive attitude and willingness to achieve collection targets.More information about this Telecaller - Debt Collection JobPlease go through the below FAQs to get all answers related to the given Telecaller - Debt Collection jobWhat are the job requirements to apply for this Telecaller - Debt Collection job position? Ans: A candidate must have a minimum of 0 to 3+ year experience as an Telecaller - Debt Collection What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Telecaller - Debt Collection is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Telecaller - Debt Collection position? Ans: There are immediate 1 job openings for Telecaller - Debt Collection in our Organisation.

B.Com, BA, BBA/BBM

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