Customer Service CRE

3 weeks ago

Mumbai, Maharashtra, India 1point1 Full time
Job Description

Description

We are looking for a motivated and enthusiastic Customer Service Representative (CRE) to join our team in India. This role involves providing exceptional customer support, resolving issues, and ensuring customer satisfaction.

Responsibilities

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues and complaints efficiently and effectively.
- Maintain a high level of customer satisfaction by providing exceptional service.
- Document and track customer interactions and feedback in the CRM system.
- Collaborate with team members and other departments to ensure customer needs are met.
- Assist in training new customer service representatives as needed.

Skills and Qualifications

- Excellent verbal and written communication skills in English and Hindi.
- Strong problem-solving skills and the ability to think critically under pressure.
- Proficient in using customer service software and CRM systems.
- Ability to handle difficult customers with empathy and professionalism.
- Basic understanding of customer service principles and practices.
- Good interpersonal skills and ability to work effectively in a team environment.

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