Customer Service

Role Summary:

Raise is built on this core philosophy - we will bring exceptionally great products, awesome user experience and best in class customer service to our users. We have started with our first step by launching an Investment & Trading platform – Dhan (www.dhan.co) in November 2021.

Customer Centricity is one of the core values of Raise and as a part of the Customer Service team, you will have the primary responsibility to drive customer satisfaction, delight and awesome experience.

You will work very closely with internal stakeholders, your peers, leadership team and most importantly our customers. You will need to have an empathetic approach towards customers in all your conversations, ensure you listen them well, and communicate the appropriate resolution (to the point) or respond to their query within the expected TAT. For scaling Raise further, you will be accountable for delivering an awesome customer experience.

Expected Responsibilities:

• Customer Interaction: Respond to customer queries and concerns promptly and professionally.
• Issue Resolution: Resolve complaints or escalate unresolved issues to appropriate internal teams.
• Product Knowledge: Maintain deep knowledge of the company's products, services, policies, and procedures.
• Customer Satisfaction: Ensure a positive customer experience and strive for first-contact resolution.
• Documentation: Log interactions and updates accurately in the CRM system.
• Performance Metrics: Meet targets such as response time, resolution time, QA, CSAT (Customer Satisfaction Score), etc.
• Team Collaboration: Work with other departments (technical, product, etc.) to resolve customer issues.
• Feedback Collection: Record customer feedback and suggestions for product/service improvement.
• Compliance: Adhere to company policies, including data protection and customer privacy regulations.
• Continuous Learning: Keep up-to-date with new tools, updates, and training sessions

Expected Skills:

• Proficient in Tamil/Telugu/Kannada
• Graduation from a relevant field.
• Customer Service experience in the broking industry would be an added advantage.
• Excellent at both verbal and written communication
• Ability to form conversations.
• 1-4 years of experience in a similar role.

CS team works rotationally on below shifts:

• 8 am to 5pm & 9 am to 6pm & 11am to 8pm & 1pm to 10pm (work from office shifts)
• 3 to 12 am (work from home shifts)

Location: Goregaon West, Mumbai (Preference will be given to candidates residing in Mumbai's Western suburbs).

Apply Now

If you believe in making great first impressions and enjoy being at the center of workplace energy, we'd love to hear from you. Send your resume to: hr@dhan.co

Why Join Raise?

We're a certified Great Place to Work, and it shows in everything we do - from how we collaborate to how we celebrate wins. Our culture is built on growth, ownership, and mutual respect. At Raise, you'll find a flat hierarchy, open conversations, and a team that values passion, humility, and speed over titles and bureaucracy.

Our Values & Culture

We look for people who:

• Are obsessed with customer satisfaction.
• Respect their work, teammates, and users.
• Value speed, humility, and thoughtful action.
• Prefer quality over quantity.
• Are hands-on regardless of role or title.
• Embrace ownership, discipline, and an entrepreneurial spirit.
• Believe in less talk, more execution.
• Are passionate about the work they do.

Raise is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace.

About Raise Financial Services

We are building technology led financial products and infrastructure for India's top 25Mn+ financially aware and literate users. Our product lines span investments, financing, insurance, payments, and wealth services. We will offer consumer products & services that cater to these users, and will offer the same technology & infrastructure to partners in the startup ecosystem willing to take the experience to everyone in India. Our focus is on 3 core aspects - build great products, deliver awesome experiences and provide exceptional customer services to our users.

Explore more:

• Company Website: www.raiseholding.co
• Investment Platform: www.dhan.co

Join us on our journey to build Raise