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Customer Service Manager
4 weeks ago
Company Description
Protium Finance Ltd is an RBI-registered NBFC that supports the ambitions of Indian MSMEs by providing business loans. With services like Loan Against Property, Business Loans, Machinery & Equipment Finance, and Educational Institutional Financing, Protium ensures comprehensive financing solutions. The company operates across 15 states and 3 union territories with a network of 98 branches, servicing 15,000 pin codes.
Role Description
This is a full-time, on-site role based in Mumbai for a Customer Service Manager. The Customer Service Manager will oversee the customer service department, ensuring all customer inquiries and issues are resolved efficiently. Responsibilities include managing customer support teams, handling customer satisfaction metrics, and implementing strategies to improve customer service. The role also involves analyzing customer feedback and providing recommendations for service enhancements.
Qualifications
- Customer Satisfaction, Customer Service Management, and Customer Support skills
- Strong Communication skills
- Analytical Skills to assess and improve customer service operations
- Excellent leadership and team management abilities
- Bachelor&aposs degree in Business Administration, Marketing, or a related field
- Prior experience in the finance or NBFC sector is a plus
