Customer Support Engineer
3 weeks ago
Job Description Key Responsibilities: - Provide exceptional technical support to enterprise customers through web portals, live sessions, and phone interactions. - Diagnose and resolve complex technical issues using deep analytical and problem-solving skills. - Document customer interactions and technical resolutions thoroughly to enhance internal and external knowledge bases. - Collaborate with cross-functional teams globally to deliver timely and effective customer solutions. - Participate in a quarterly on-call rotation to provide 24/7 support, ensuring customer issues are addressed promptly. - Continuously update technical knowledge to keep pace with evolving technologies and company products. - Maintain a customer-first mindset, ensuring all interactions promote trust and satisfaction. Qualifications: - 35 years of experience in technical support or a related technical role within a software organization. - Strong understanding of complex environments such as clusters, distributed vaults, hybrid infrastructures, and virtual desktop environments (VDIs). - Proficiency in Microsoft Windows operating systems and server platforms (Windows Server 2008, 2012, 2016). - Excellent troubleshooting and root-cause analysis skills. - Strong communication and interpersonal abilities to deliver clear, effective customer support. - Exceptional time management, organizational, and decision-making skills. - Highly self-motivated, proactive, and capable of working independently or within a global collaborative team. - Demonstrated commitment to continuous learning and professional development.
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Customer Support Engineer
12 hours ago
Pune, India Indo Green Enviro Pvt Ltd Full timeJob Description Company Description Indo Green Enviro Pvt Ltd is an international award-winning Engineering, Procurement & Construction (EPC) company specializing in the design and development of innovative recycling plants. With a strong presence in the Middle East and Asia, the company has successfully engineered and executed major recycling projects,...
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Customer Support
2 weeks ago
Pune, India Simplifai Full timeSimplifai is a Global IT company specializing in process automation with help of Artificial Intelligence. We are looking for Technical Support Engineer at our Baner, Pune Office. Job description - Responsible for 1st and 2nd line support for our customers using Simplifai's Digital Employees - Respond to customers within SLAs with proper plan for...
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Customer Support Engineer
2 weeks ago
Pune, Maharashtra, India Enghouse Networks Full time ₹ 8,00,000 - ₹ 24,00,000 per yearWe are hiring two experienced and capable Customer Support Engineers to join our global Customer Support & Managed Services team. This role is focused on the operational excellence of a business-critical telecom platform spanning applications, cloud infrastructure, and high-performance databases. This is a hands-on engineering position where deep Linux...
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Customer Support Engineer
3 days ago
Pune, Maharashtra, India CyberArk Full time ₹ 9,00,000 - ₹ 12,00,000 per yearTechnical Support|India|Job ID - POS3298_2Company DescriptionAbout CyberArk:CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud...
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Senior Customer Support Engineer
4 days ago
Chennai, Pune, India Fivetran Full timeJob Description Key Responsibilities: - Take end-to-end ownership of customer cases, including initial troubleshooting, root cause identification, escalation management, and resolution. - Provide troubleshooting support to customers and partners via multiple channels (web, email, phone, virtual meetings). - Collaborate with customers and internal...
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CRM- Agm
2 weeks ago
Pune, India ENGINEER HORIZON Full time**Job Title**:Assistant General Manager (AGM) - CRM (Customer Relationship Management) **Job Type**: Full-time **No of openings**: 01 **Location**: Baner, Pune **Industry**: Real Estate preferred **Education**: Bachelor's degree in Human Resources, Organizational Development, or a related field (Master's degree preferred). **Experience**: 10-15...
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Customer Support Lead
4 days ago
Pune, Maharashtra, India Truein Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJob Title: Customer Support LeadLocation: Baner, PuneAbout Us:Truein is a fast-growing B2B SaaS company offering Attendance and Workforce Management solutions for contractual and distributed teams. With 500+ customers worldwide, we are trusted by leading businesses to simplify time tracking, plug leakages, and drive efficiency.Our mission is to bring...
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Customer Support Specialist
2 weeks ago
Pune, Maharashtra, India Red Hat Full time ₹ 2,50,000 - ₹ 7,50,000 per yearAbout the job: We are seeking a proactive and technically adept Customer Support Specialist to join our support team in Pune - India . In this role, you will serve as the first line of communication with our global customers, assisting them with a range of technical and non-technical issues related to our products, support and services. You will...
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Customer Support Executive
4 days ago
Pune, Maharashtra, India Durocrete Engineering Services Full time**Durocrete Engineering Services is a leading name in the field of construction material testing, Geo-Engineering and third party structural audit PAN India having more than 300 tests under its NABL scope (under ISO 17025) with branches in Pune, Mumbai and Nasik fully equipped with top-notch equipment to ensure maximum reliability and accuracy of test...
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Customer Support Associate
2 days ago
Pune, India SKYLARK HR SOLUTIONS Full timeMost Reputed company is Hiring!!!! Job Role: Customer support Experience: Min 2+plus years of experience Interview Mode: Virtual Job Location:Pune **Job Description**: - Transition Coordination - Process definition & documentation - Process & SLA Compliance - Customer Interaction - Escalation management - Knowledge Management - Identify Process...