Customer Support Associate

2 days ago

Pune, India SKYLARK HR SOLUTIONS Full time

Most Reputed company is Hiring Job Role: Customer support Experience: Min 2+plus years of experience Interview Mode: Virtual Job Location:Pune **Job Description**: - Transition Coordination - Process definition & documentation - Process & SLA Compliance - Customer Interaction - Escalation management - Knowledge Management - Identify Process Re-engineering/transformational opportunities and participate in the initiatives - Provide support to TL in engagement activities like training, logistics, acting as SPOC, etc Client Expectation: Support Team/Coach shall: (i) support in the new hire experience classroom during cross checks and assisting CSRs with Contact handling and using tools to help assess knowledge and skills attained by CSRs; (ii) possess knowledge of where learners are in their learning whenever providing support; (iii) facilitate debrief sessionsobserve and support Contact handling, observe behaviors such as hold, tool usage, and efficient navigation; (v) attend and engage in the reinforcement training and contribute when applicable; (vi) support questions through various communication tools; and (vii) may support multiple classes at once during weeks one (1) through four (4) of New Hire Training and shall be dedicated to supporting one class beginning in week five (5) of New Hire Training Regards, HR Ramya 6382745619 **Salary**: Up to ₹700,000.00 per year Schedule: - Day shift Application Question(s): - How many years of experience you have in customer support? - Do you have any experience in the international voice process? - Do you have any experience in the telecom industry? - What is your current CTC? - What is your Expected CTC? - Your notice period? Work Location: In person **Speak with the employer** +91 6382745619

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