Customer Support Associate

3 days ago

Pune, India Kk Software Associates (Global) Private Limited Full time

Job Description Description We are looking for a Customer Support Associate with 1-3 years of experience to join our team. The ideal candidate should have excellent communication skills, be able to multitask and work in a fast-paced environment, and have a passion for customer service. Responsibilities - Responding to customer inquiries via phone, email, and chat - Providing excellent customer service by resolving customer issues in a timely manner - Maintaining accurate records of customer interactions and transactions - Collaborating with other teams to ensure customer satisfaction - Identifying and escalating issues to the appropriate team members - Providing feedback to management on customer trends and issues Skills and Qualifications - Bachelor's degree in any discipline - 1-3 years of experience in customer support or related field - Excellent communication skills in English and Hindi - Ability to multitask and work in a fast-paced environment - Strong problem-solving skills - Attention to detail - Ability to work independently and as part of a team - Proficient in Microsoft Office and customer support software

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