Senior Customer Support Engineer
5 days ago
Job Description Key Responsibilities: - Take end-to-end ownership of customer cases, including initial troubleshooting, root cause identification, escalation management, and resolution. - Provide troubleshooting support to customers and partners via multiple channels (web, email, phone, virtual meetings). - Collaborate with customers and internal stakeholders to ensure timely incident resolution. - Develop, test, and document workarounds for reported product issues. - Communicate with engineering teams to report and investigate customer issues. - Contribute solutions and documentation to the knowledge base. - Collaborate with team members on technical and non-technical projects. - Provide guidance and training to junior team members as needed. - Work during fixed evening/night IST hours (5 PM to 2 AM shift) and occasionally in 24x7 support rotation. Skills We're Looking For: - 8+ years of experience in database administration, enterprise support, or application development. - Strong working knowledge of databases such as Oracle, SQL Server, MySQL, Postgres; replication knowledge is a plus. - Advanced database expertise including security, performance tuning, backup & recovery, and query optimization. - Advanced networking knowledge including latency issues and connection troubleshooting. - Strong Unix/Linux OS experience. - Solid understanding of data warehousing fundamentals and concepts. - Excellent analytical, problem-solving, interpersonal, and communication skills. - Proactive, independent, self-motivated, and quick learner. - Positive attitude and ability to anticipate and prevent potential customer issues.
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Customer Support
3 days ago
Chennai, Tamil Nadu, India Athulya Senior Care Full time ₹ 2,00,000 - ₹ 4,00,000 per yearAt Athulya, we cherish diversity as our greatest asset. The unique backgrounds, experiences, and perspectives of our team members are the rhythms that drive our innovative approach. We are committed to an inclusive culture because it enables us to craft solutions that benefit all. Treating every candidate with equality and fairness is not just a policy; it's...
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Customer support
3 days ago
Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 11,300 - ₹ 13,300 per yearJob Title: Customer Support Executive (CM Helpline)Company: ICCS (TNCM)Job Type: Full-timeSalary Package:CTC: 13,300Take-home salary: 11,300Shift Timings:10:00 AM to 6:00 PM2:00 PM to 6:00 PM (flexible shifts)Qualification:Any degree (freshers welcome)Address: 269Q+4X9, Government Data Centre Rd, Surya Nagar, Kotturpuram, Chennai, Tamil Nadu 600085Link: Job...
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Customer Support- Voice Process
2 weeks ago
Chennai, Tamil Nadu, India Athulya Senior Care Full time ₹ 1,50,000 - ₹ 2,50,000 per yearAt Athulya, we cherish diversity as our greatest asset. The unique backgrounds, experiences, and perspectives of our team members are the rhythms that drive our innovative approach. We are committed to an inclusive culture because it enables us to craft solutions that benefit all. Treating every candidate with equality and fairness is not just a policy; it's...
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Customer Support Engineer
5 days ago
Chennai, Tamil Nadu, India Hostzop Full time ₹ 1,92,000 per yearJob Description: Hosting AT DATA CENTERPosition: Support EngineerExperience: 1–2 years (Cloud / Hosting Support)Location: Siruseri, Chennai (On-site)Employment Type: Full-timeAbout UsWe are a fast-growing Cloud Hosting company providing secure, scalable, and reliable hosting solutions to businesses worldwide. We are looking for experienced Support...
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Senior Customer Support Engineer
2 weeks ago
Chennai, Tamil Nadu, India Kaleris Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Description:Kaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions...
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Senior Support Engineer
5 days ago
Pune, India TIBCO Full timeJob Description - Provide phone / web consultation to troubleshoot, debug, and solve customer problems of high complexity, especially related to Server and Authentication issues - Assists peers in the team as a mentor and a subject matter expert providing guidance, coaching and training in server related areas. - Responsible for making moderate to...
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Customer Support- Voice Process
7 days ago
Chennai, Tamil Nadu, India Athulya Senior Care Full time**Customer Support - Voice Process**: Qualification : Any Degree Experience : 1-2 Years Location : Chennai Preferred : English Fluency Is Must. Malayalam, Hindi And Kannada Speakers Preffered - Manage large amounts of incoming phone calls. - Generate sales leads. - Identify and assess customers' needs to achieve satisfaction.
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Customer Support Engineer
3 days ago
Pune, Maharashtra, India CyberArk Full time ₹ 9,00,000 - ₹ 12,00,000 per yearTechnical Support|India|Job ID - POS3298_2Company DescriptionAbout CyberArk:CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud...
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Senior Support Engineer
2 days ago
Pune, India Flynaut LLC Full timeAbout Flynaut LLC Flynaut is a global leader in digital transformation, partnering with startups, SMEs, and large enterprises across various industries since 2004. Our team of passionate professionals transforms visionary ideas into groundbreaking realities by delivering cutting-edge mobile apps, robust web platforms, and comprehensive IT solutions. With...
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Senior Cloud Security
1 week ago
Chennai, Tamil Nadu, India Customer Analytics, LLC Full time ₹ 15,00,000 - ₹ 25,00,000 per yearCompany DescriptionCustomer Analytics, LLC has been helping clients succeed for over 20 years by developing customized software solutions to address their business challenges. We deliver high-quality solutions on time and within budget, and have extensive experience in building and operating highly capable technical teams. Our expertise spans a wide range of...