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Apprentice

4 weeks ago

Delhi, Delhi, India SITA Full time
Job Description

Overview

WELCOME TO SITA

We&aposre the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world&aposs air travel industry.

You&aposll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big

Are you ready to love your job The adventure begins right here, with you, at SITA.

PURPOSE

An Apprentice will be working in a dynamic environment with exposure to various aspects of information technologies tools including, administration, customer service, reporting and network management while gaining hands-on experience, learning from seasoned professionals and mentors and developing technical skills.

Key Responsibilities

- Incident Logging and Email Handling: Log incidents received via emails. Respond to customers (Internal and external) emails promptly, providing information and support as needed.
- Ticket Management: Responsible for opening, updating, and closing tickets in the IT Service Management (ITSM) tool.
- Daily Reporting in Excel: Run daily reports in Excel. These reports may include metrics related to incident volume, response times, or other relevant data.
- Quality Checks: Perform basic quality checks to ensure accuracy and adherence to established procedures.
- Dashboard Maintenance: Maintain tool dashboards used by the team.
- Stakeholder Coordination: Coordinate with internal and external stakeholders for various projects and incident management.
- Excel and Reporting Tasks: In addition to daily reporting, handle other Excel-related tasks as required.
- Primary troubleshooting network connectivity issues, ensuring proper network configurations.
- Readiness to work in rotational (Day and Night) shifts in team that provides 24x7 Support

Qualifications

KNOWLEDGE & SKILLS

- Excellent customer communication skills both verbal and written in English.
- Fundamental understanding of computers and technology is essential.
- Knowledge of networking and web standards such as DNS, DHCP, TCP/IP,HTTPS
- Technical awareness in computer systems, software, and hardware.
- Ability to quickly learn new technologies.
- Excellent interpersonal skills, capable of working collaboratively in a team environment.
- Good knowledge of MS office.
- A proactive approach to problem-solving and a willingness to take on new challenges

PROFESSION COMPETENCIES

- Info Gathering
- Customer Service and Service Excellence Attitude
- Technical Communication and aptitude

CORE COMPETENCIES

- Adhering to Principles & Values
- Communication
- Creating & Innovating
- Customer Focus
- Results Orientation
- Teamwork

Education & Qualifications

- Diploma / Graduate degree with a preference for candidates holding a technical degree (Computer Science Electronic Engineering or equivalent Telecommunications in country qualification)
- Any technical Certification/Exposure to Technologies is desirable