Customer Service Advisor

4 weeks ago


Gwalior Bhilwara Jabalpur, India Talent Acquaintance Full time
Job Description

- A Customer Service Advisor is responsible for providing expert guidance and support to customers.
- The role involves answering inquiries, troubleshooting issues, and offering personalized solutions to meet customer needs.
- This includes handling a wide range of topics, from product information and order status to technical support and billing questions.
- The advisor is expected to document all interactions accurately in a CRM or a specific customer management system.
- They are a key point of contact for the customer and are expected to maintain a professional and empathetic demeanor to ensure customer satisfaction.
- This position requires strong problem-solving skills, patience, and the ability to work in a fast-paced environment while handling multiple inquiries.

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