Customer Service Representative

3 days ago

Gwalior, India Neoteric Properties Full time
Job Title: Customer Service Representative

Location: New City Center – Gwalior

Job Description:

We are seeking a Customer Service Representative with a hospitality background (IHM preferred or front desk/guest relations experience). The role involves onboarding customers, coordinating property visits, addressing their concerns, and ensuring discipline and upkeep in the customer lobby.

Key Responsibilities:

  • Welcome and onboard customers with professionalism and warmth.
  • Accompany/guide customers during property visits and note challenges or concerns they face.
  • Maintain discipline, etiquette, and smooth operations in the customer lobby.
  • Record and escalate customer feedback/issues to relevant departments.
  • Ensure a positive and seamless customer experience throughout their journey.
  • Maintain updated records of interactions and follow-ups in CRM.

Qualifications & Skills:

  • Graduate/Diploma in Hospitality Management (IHM preferred).
  • 1–3 years of experience in customer service/front desk/guest relations.
  • Excellent communication and presentation skills.
  • Strong customer-first attitude with problem-solving skills.
  • Organized, disciplined, and proficient with MS Office/CRM tools.

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