E-Commerce - Logistics Manager

5 days ago

Hyderabad, India Truhr Deep Tech Private Limited Full time

Job Description E-Commerce Logistics Manager Department: Supply Chain / Operations Reports To: Operations Head Location: Hyderabad Employment Type: Full-time Key Responsibilities 1. Logistics Operations - Oversee daily dispatches, shipments, and delivery timelines for B2C and B2B e-commerce orders. - Ensure accurate order picking, packing, and shipping in coordination with warehouse teams. - Monitor first-mile, mid-mile, and last-mile logistics operations. - Track real-time delivery performance and resolve shipment delays, exceptions, or losses. 2. Vendor & Courier Management - Liaise with courier partners for SLA compliance. - Negotiate freight rates and service contracts to optimize logistics costs. - Evaluate courier partner performance and ensure 95%+ on-time delivery. 3. Inventory & Warehouse Coordination - Coordinate with warehouse and fulfillment teams to ensure inventory accuracy. - Implement process improvements to minimize stock-outs and overstocks. - Ensure compliance with packaging standards and branding guidelines. 4. Returns & Reverse Logistics - Manage customer returns and exchange logistics efficiently. - Ensure timely credit/refund initiation and inventory reconciliation. - Track return reasons and recommend process or quality improvements. 5. Technology & Analytics - Track logistics KPIs. - Generate daily/weekly dashboards on cost per shipment, delivery TAT, and RTO%. - Identify automation opportunities (API integration, shipping rules, route optimization). 6. Compliance & Customer Experience - Ensure all deliveries meet regulatory, tax, and documentation requirements. - Support customer service teams with delivery-related issue resolution. - Drive continuous improvement in delivery experience and feedback scores

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