Customer Service Representative

Founded in 1982 WPO is the largest independent provider of holistic wellbeing solutions Through our customized programs and comprehensive global network of credentialed providers and professionals we support individuals to become healthier happier and more productive both personally and professionally Trusted by 51 of Fortune 500 companies we deliver high quality care digitally and in-person to over 75 million individuals across 116 000 organizations in more than 200 countries and territories At WPO you will be joining a team that is committed to improving employee wellbeing around the world Current Opportunity Customer Service Representative Location Bangalore Remote Hybrid Hybrid Salary 5 5 lacs per annum Gross plus night shift allowance Shift hours 7pm to 4am IST What you will do Our Customer Service Representatives work in a service center and provide customer service to employees and their families in order to assist them in locating and providing resources and referrals in their community In addition to completing telephonic intakes the consultant may be asked to participate in additional tasks Our consultants work in a fast-paced environment and are expected to maintain high quality top customer service and practice WPO s core values WPO relies on the consultant s telephone skills to grow and prosper Candidates should be organized professional and motivated self-starters Responsibilities Assess the Employee s needs through targeted questioning Obtain employee s personal information and information on the individual needing care Provide a clear explanation of the issues needs Obtain desired geographic location for referral search and any personalized criteria Provide top-notch customer service provided in written or verbal interactions with our clients and providers Perform research utilizing our internal database websites and local organizations in order to locate referrals that meet the client s needs Perform quality assurance callbacks to our clients Maintain communication with clients and associated EAPs as required Ensure all data entries are complete and accurate with proper spelling and grammar Qualifications Skills To excel in this role you will need the following qualifications and skills Bachelor s Degree Strong written and spoken communication skills Excellent customer service skills providing the caller with friendly enthusiastic and empathetic service Proficient in conflict resolution skills Ability to organize and prioritize effectively Outstanding organizational relationship-building and interpersonal communication skills Ability to maintain high quality work in all aspects of the position What we offer At Workplace Options we don t just deliver wellbeing services to our clients we champion wellbeing for our own employees as well Examples of our benefits and commitment to employee wellbeing include Benefits - Group Mediclaim Insurance for 6 lacs INR Accident Insurance Gym reimbursement Tuition reimbursement EAP Support Services Mentorship program WPO Cares Employee exchange program Comprehensive training provided for this position At Workplace Options we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work free from judgment or fear of discrimination We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive We will continue to take action to ensure we achieve equitable and measurable outcomes We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring By embracing and promoting authenticity we aim to build a vibrant and inclusive community that fosters collaboration innovation belonging and personal growth For further details about WPO please check out our website and these short videos give a great overview of what we do and Workplace Options collects and processes personal data in accordance with applicable data protection laws If you are a European job applicant refer to our for further details https www workplaceoptions com privacy-notice-for-recruitment