Customer Service Representative

12 hours ago


bangalore, India beBeeCustomerService Full time

Job Title: Customer Service ProfessionalAbout the Role:We are seeking a skilled Customer Service Representative to join our team. As a Customer Service Professional, you will be responsible for providing exceptional customer service to clients in a fast-paced call center environment.Key Responsibilities:Answering routine inquiries and resolving issues in a professional and courteous manner.Providing timely and accurate responses to client requests.Navigating multiple databases to research and create resolutions for clients.Maintaining a professional attitude and quickly developing rapport with clients over the phone.Using excellent listening skills to understand client concerns and overcome objections.Required Skills and Qualifications:Degree equivalent qualification required.Minimum 18 months experience in a call center environment with a Healthcare focus.Familiarity with cloud-based contact center software desirable.Strong organizational, written, and verbal communication skills.Ability to organize and follow-up on multiple tasks/details with accuracy and timeliness.Strong personal computer usage and internet proficiency skills.Benefits:Opportunity to work in a professional office environment with a conversational noise level.Flexible scheduling as business needs dictate.



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