Customer Service Representative

17 hours ago


bangalore, India Transact Global Full time

Company DescriptionTransact Global delivers end-to-end outsourcing solutions across various industries and functions. Our services include customer support, technical support, and multilingual service desks, as well as AI-based chat and voice bots. We also specialize in back-office operations, healthcare management, e-commerce order processing, hospitality services, and procurement and supply chain management. With expertise in automation and business process services, we aim to enhance customer experience and lifecycle management. Trusted by notable clients like Britannia India, 3M, HDFC, Jockey India, and more, Transact Global is a leader in providing efficient, industry-specific solutions.Role DescriptionThis is a full-time on-site role for a Customer Service Representative, located in Bengaluru. The Customer Service Representative will handle customer inquiries via phone and email, resolve complaints, and ensure a high level of customer satisfaction. Responsibilities include recording interactions, providing information on products and services, and escalating unresolved issues to the appropriate department when necessary.QualificationsProficiency in Customer Service, Customer Support, and ensuring Customer SatisfactionWilling to work in rotational shiftsExperience in handling Customer Experience and delivering superior service outcomesStrong communication and problem-solving skillsAbility to manage multiple customer interactions efficientlyBasic computer literacy and familiarity with CRM toolsPrior experience in customer-centric roles is an advantageHigh school diploma or equivalent;Salary Package: 18500/month CTC



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