Customer Service Representative

5 hours ago


bangalore, India Globeia Full time

Globeia is seeking a Customer Service Representative to provide exceptional support to our clients. We are looking for a proactive, tech-savvy individual who can manage customer inquiries efficiently across multiple communication channels.ResponsibilitiesRespond promptly and professionally to customer inquiries via email, chat, and phoneAssist clients with background check, authentication, and document verification servicesTroubleshoot and resolve service-related issues with accuracy and careMaintain detailed and accurate records of all interactions within CRM systemsCollaborate with internal teams to improve customer experience and streamline service processesRequirementsExcellent verbal and written communication skillsStrong customer-service orientation with solid problem-solving abilitiesTech-savvy; proficient with CRM software and Microsoft OfficeAbility to multitask, stay organized, and work independentlyFlexibility to work across different time zonesEducation: Minimum post-secondary education requiredPreferred ExperiencePrevious experience in customer service (virtual, hybrid, or onsite preferred)Familiarity with background checks, verification, or related service industries is an assetLocationGurugram, India (Onsite)



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