Customer Service Representative
5 hours ago
Interview mode:Walkin - 15th Nov, Saturday @10am onwardsLocation - WTC4, 4th Floor, https://maps.app.goo.gl/iT6gP19QqMQEYW5H8?g_st=awContact person - Deeksha, Email ID - tsri.panideeksha@mphasis.comJob Description:The role of Customer Service Representative (Level 2) is primarily responsible for providing attentive customer services to providers. The representative will provide timely and accurate responses in a professional and courteous manner utilizing defined processes and guidelines. Responsibilities include answering routine inquiries, resolving issues, and delivering exceptional customer experiences.Essential Functions:· Using top-notch interpersonal skills, being able to understand customers’ inquiries or complaints and deal effectively with callers who may be frustrated or angry.· Handling inbound calls/outbound calls, voicemails, and emails from providers regarding a variety of requests related to benefits, eligibility, network/authorizations, claims inquiry, claims escalations and reconsiderations / appeals.· Demonstrating and maintaining professional oral and written communication with customers, co-workers and other stakeholders.· Navigating multiple databases simultaneously to research and create resolutions for providers.· Possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.· Using excellent listening skills with the ability to ask probing questions, understand concerns, and overcome objections.· Identifying, researching, and resolving customer issues using different databases.· Follow-up on customer inquiries not immediately resolved.· Consistently meeting established performance and quality standards.· Participate in recommended or required continuing education seminars and training sessions as needed.Additional Functions:· Collaborate with other areas regarding call center related functions, inquiries, or issues.· Participate in special projects as requested.· Communicates clearly and concisely, with sensitivity to the needs of others.· Maintains the confidentiality of all company procedures, results, and information about participants, providers, and employees.· Maintains courteous, helpful, and professional behavior on the job.· Establish and maintain effective working relationships with co-workers.· Follows all Policies and Procedures and HIPAA regulations.· Maintains a safe working environment.· All other duties as assigned.Knowledge, Skills, and Abilities:· Graduation equivalent degree required.· Customer service experience in a call center environment of 18 to 24 months – with a Healthcare focus - Medicare/Pace/Claims knowledge preferred.· Familiarity with cloud-based contact center software is desirable.· Strong organizational, written, and verbal communication skills.· Ability to organize and follow-up on multiple tasks/details with accuracy and timeliness.· Strong personal computer usage and internet proficiency skills. Having Microsoft Excel knowledge is an added advantage.· Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced call center environment.· Ability to learn and navigate new software quickly.· Flexible scheduling as business needs dictate.Work Environment:· This job is operated in a professional office environment with a conversational noise level.· No substantial exposure to adverse environmental conditions is expected.· Moderate pressure to meet scheduled appointments and deadlines.
-
Customer Service Representative
1 week ago
bangalore, India RegisterKaro Full timeJob Title: Customer Support Representative Location: Gurugram Experience: 0–2 years Job Type: Full-time About the Role: We are looking for a motivated and empathetic Customer Support Representative to join our team. You will be the first point of contact for our customers, helping resolve their queries and ensuring a seamless support experience. The ideal...
-
Customer Service Representative
5 hours ago
bangalore, India Globeia Full timeGlobeia is seeking a Customer Service Representative to provide exceptional support to our clients. We are looking for a proactive, tech-savvy individual who can manage customer inquiries efficiently across multiple communication channels.ResponsibilitiesRespond promptly and professionally to customer inquiries via email, chat, and phoneAssist clients with...
-
Customer Service Representative
7 hours ago
bangalore, India Globeia Full timeGlobeia is seeking a Customer Service Representative to provide exceptional support to our clients. We are looking for a proactive, detail-oriented, and tech-savvy professional who can manage customer inquiries efficiently across multiple communication channels. Responsibilities Respond promptly and professionally to customer inquiries via email, chat, and...
-
Customer Service Representative
1 week ago
bangalore, India Sphere Global Business Services Full timeThe Customer Service Representative will be responsible for delivering exceptional customer support by managing inquiries with professionalism, accuracy, and empathy. The role involves addressing and resolving customer concerns promptly, maintaining detailed documentation of interactions, and collaborating with internal teams to ensure a seamless customer...
-
Customer Service Representative
19 minutes ago
bangalore, India Karma Group Global Full timeLocation: Bellandur, Bangalore (On-site)Employment Type: Full-timeImmediate Joiners PreferredRole DescriptionThis is a full-time, on-site role for a Customer Service Representative at Karma Group’s Bengaluru office(Bellandur). The selected candidate will provide exceptional support to our members, actively addressing inquiries, collecting membership dues...
-
Customer Service Representative
1 hour ago
bangalore, India Mphasis Full timeInterview mode: Walkin - 15th Nov, Saturday @10am onwards Location - WTC4, 4th Floor, Contact person - Deeksha, Email ID - tsri.panideeksha@mphasis.com Job Description: The role of Customer Service Representative (Level 2) is primarily responsible for providing attentive customer services to providers. The representative will provide timely and accurate...
-
Customer Service Representative
7 hours ago
bangalore, India Karma Group Global Full timeLocation: Bellandur, Bangalore (On-site) Employment Type: Full-time Immediate Joiners Preferred Role Description This is a full-time, on-site role for a Customer Service Representative at Karma Group’s Bengaluru office(Bellandur). The selected candidate will provide exceptional support to our members, actively addressing inquiries, collecting membership...
-
Customer Service Representative
3 weeks ago
bangalore, India Busibud Solutions Private Ltd Full timeAbout Us: We’re a growing SaaS startup focused on providing seamless customer experiences through our software solutions. As we expand, we’re looking for enthusiastic individuals eager to start their careers in customer support. Role Overview: As a Customer Support Representative, you will be the first point of contact for customers, assisting them with...
-
Customer Service Representative
2 weeks ago
Bangalore, India Busibud Solutions Private Ltd Full timeAbout Us: We're a growing SaaS startup focused on providing seamless customer experiences through our software solutions. As we expand, we're looking for enthusiastic individuals eager to start their careers in customer support. Role Overview: As a Customer Support Representative, you will be the first point of contact for customers, assisting them with...
-
Senior Customer Service Representative
2 days ago
bangalore, India Bizessence Pvt Ltd Full timeCustomer Service Representative – Outbound Calls (US)We're looking for an experienced and motivated Customer Service Representative with strong skills in outbound calling, online sales, lead generation, and market research. In this role, you'll connect with customers and retailers, promote our products, generate new leads, and help close sales — all...
