Customer Service Representative
8 hours ago
Interview mode: Walkin - 15th Nov, onwards Location - WTC4, 4th Floor, Contact person - Deeksha, Email ID - Job Description: The role of Customer Service Representative (Level 2) is primarily responsible for providing attentive customer services to providers. The representative will provide timely and accurate responses in a professional and courteous manner utilizing defined processes and guidelines. Responsibilities include answering routine inquiries, resolving issues, and delivering exceptional customer experiences. Essential Functions: Using top-notch interpersonal skills, being able to understand customers' inquiries or complaints and deal effectively with callers who may be frustrated or angry. Handling inbound calls/outbound calls, voicemails, and emails from providers regarding a variety of requests related to benefits, eligibility, network/authorizations, claims inquiry, claims escalations and reconsiderations / appeals. Demonstrating and maintaining professional oral and written communication with customers, co-workers and other stakeholders. Navigating multiple databases simultaneously to research and create resolutions for providers. Possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone. Using excellent listening skills with the ability to ask probing questions, understand concerns, and overcome objections. Identifying, researching, and resolving customer issues using different databases. Follow-up on customer inquiries not immediately resolved. Consistently meeting established performance and quality standards. Participate in recommended or required continuing education seminars and training sessions as needed. Additional Functions: Collaborate with other areas regarding call center related functions, inquiries, or issues. Participate in special projects as requested. Communicates clearly and concisely, with sensitivity to the needs of others. Maintains the confidentiality of all company procedures, results, and information about participants, providers, and employees. Maintains courteous, helpful, and professional behavior on the job. Establish and maintain effective working relationships with co-workers. Follows all Policies and Procedures and HIPAA regulations. Maintains a safe working environment. All other duties as assigned. Knowledge, Skills, and Abilities: Graduation equivalent degree required. Customer service experience in a call center environment of 18 to 24 months - with a Healthcare focus - Medicare/Pace/Claims knowledge preferred. Familiarity with cloud-based contact center software is desirable. Strong organizational, written, and verbal communication skills. Ability to organize and follow-up on multiple tasks/details with accuracy and timeliness. Strong personal computer usage and internet proficiency skills. Having Microsoft Excel knowledge is an added advantage. Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced call center environment. Ability to learn and navigate new software quickly. Flexible scheduling as business needs dictate. Work Environment: This job is operated in a professional office environment with a conversational noise level. No substantial exposure to adverse environmental conditions is expected. Moderate pressure to meet scheduled appointments and deadlines.
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Customer Service Representative
10 hours ago
bangalore, India NetRTech Solutions LLP Full timeJob description Company Description NetRTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results. Role Description Customer Service Representative...
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Customer Service Representative
7 days ago
bangalore, India Transact Global Full timeCompany DescriptionTransact Global delivers end-to-end outsourcing solutions across various industries and functions. Our services include customer support, technical support, and multilingual service desks, as well as AI-based chat and voice bots. We also specialize in back-office operations, healthcare management, e-commerce order processing, hospitality...
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Customer Service Representative
11 hours ago
bangalore, India beBeeCommunication Full timeCustomer Service Position AvailableWe are seeking a highly skilled and motivated professional to join our team as a customer service representative.The ideal candidate will have at least 6 months of experience in an international call center and be able to work in a rotational shift environment.Rotational ShiftExcellent Communication Skills in EnglishMinimum...
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Customer Service Representative
12 hours ago
bangalore, India beBeeCustomerService Full timeJob Title: Customer Service ProfessionalAbout the Role:We are seeking a skilled Customer Service Representative to join our team. As a Customer Service Professional, you will be responsible for providing exceptional customer service to clients in a fast-paced call center environment.Key Responsibilities:Answering routine inquiries and resolving issues in a...
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Customer Service Representative
1 week ago
bangalore, India Origabee Full timeWe are looking for a dedicated Customer Service Representative to join our team supporting a USA-based pharmacy. This role involves handling daily prescriptions, submitting insurance claims, and communicating directly with patients regarding their copays.✨ Key Responsibilities:Process and manage daily prescriptionsSubmit and follow up on insurance...
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Customer Service Representative
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bangalore, India RegisterKaro Full timeJob Title: Customer Support RepresentativeLocation: GurugramExperience: 0–2 yearsJob Type: Full-timeAbout the Role:We are looking for a motivated and empathetic Customer Support Representative to join our team. You will be the first point of contact for our customers, helping resolve their queries and ensuring a seamless support experience. The ideal...
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Customer Service Representative
10 hours ago
bangalore, India Flowcall Full timeAbout FlowcallFlowcall is an AI customer service platform (AI Agents + AI helpdesk/ticketing) helping D2C brands deliver exceptional support across WhatsApp, email, Instagram, voice, and web chat. About the RoleWe're looking for a Customer Service Representative to support our growing client base. You'll help clients get the most out of Flowcall by...
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Customer Service Representative
2 weeks ago
bangalore, India dnata Travel Group Full time✈️ Looking to grow your career in travel and aviation services?About us:dnata is world’s trusted aviation partner. Our award-winning aviation services are the cornerstone of airport, passenger, and travel operations across the world.As part of the Emirates Group, dnata is a leading global air and travel services provider. Established in 1959, we offer...
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Customer Service Representative
1 week ago
bangalore, India dnata Travel Group Full timeLooking to grow your career in travel and aviation services?About us:dnata is world's trusted aviation partner. Our award-winning aviation services are the cornerstone of airport, passenger, and travel operations across the world.As part of the Emirates Group, dnata is a leading global air and travel services provider. Established in 1959, we offer a wide...
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Customer Service Representative
1 week ago
bangalore, India dnata Travel Group Full time✈️ Looking to grow your career in travel and aviation services? About us: dnata is world’s trusted aviation partner. Our award-winning aviation services are the cornerstone of airport, passenger, and travel operations across the world. As part of the Emirates Group, dnata is a leading global air and travel services provider. Established in 1959, we...
