Customer Service Senior Representative
2 days ago
Job Title Customer Service Representative - Global Individual Health Operations Location CHSI Bengaluru Office 100 Office-Based Job Type Full-time About Us We are seeking a dedicated and empathetic Customer Service Representative to join our Global Individual Health operations team at Cigna As a leading provider of private medical insurance worldwide we are committed to delivering exceptional customer experiences to our expatriate clientele Responsibilities As a key member of our Customer Service Team you will be the first point of contact for our global customers providing unparalleled support via telephone live chat or email Your responsibilities include Ensuring first contact resolution and responding promptly to customer inquiries Adhering to operating procedures and regulations in line with policy terms and conditions Offering quality information regarding health benefits to customers Monitoring turnaround times to ensure timely resolution of customer contacts Building collaborative relationships with internal teams to optimize resources Actively supporting team members and contributing to achieving operational goals Performing ad-hoc tasks as required to meet business needs Requirements Experience Minimum 2 to 4 years of experience in processing global healthcare insurance claims Availability Able to commit to 45 hours per week with an 8-week induction training based in our CHSI Bengaluru Office Shifts Available to work shifts between Monday and Sunday from 1 30 PM to 3 30 AM local time Communication Skills Excellent English language communication skills both verbal and written Interpersonal Skills Strong interpersonal skills to interact effectively with customers and internal teams Organizational Skills Ability to organize prioritize and manage workload in a fast-paced environment Problem-Solving Quick identification of customer needs and exercising judgment in a professional manner Attention to Detail Excellent attention to detail with a high level of accuracy Initiative Ability to work under own initiative and proactive in recommending and implementing process improvements Education Any Graduate Why Join Cigna This role offers a unique opportunity to contribute to a global leader in healthcare insurance If you are a people person with a passion for delivering exceptional customer service and you thrive in a dynamic environment we invite you to apply About The Cigna Group Cigna Healthcare a division of The Cigna Group is an advocate for better health through every stage of life We guide our customers through the health care system empowering them with the information and insight they need to make the best choices for improving their health and vitality Join us in driving growth and improving lives
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