Customer Service Representative

Who are we is on a mission to serve everyone who wants to find understand and track the companies that matter to them Our platform empowers investors advisors and C-suite executives with the deepest private market insights combining human curation with GenAI for faster data-driven decisions We serve 100 of MBB Big-Four advisories clients representing over 1 trillion of private capital and more than 70 of the top-20 global M A houses - including blue chip firms such as Blackstone Goldman Sachs and McKinsey With an NPS of 80 we lead the market on customer satisfaction and strive for excellence in everything we do Operating globally with offices in Amsterdam London Frankfurt Warsaw Bangalore and New York is one of Europe s fastest growing businesses recognized in the Deloitte Technology Fast 500 EMEA 2023 and the 8th edition of FT1000 Europe s Fastest Growing Companies What will be your responsibilities You will be the backbone of our customer service supporting our Customer Success team across regions As Customer Service Representative you will work independently act as the key contact for customer support and support our strategic market initiatives This entails Customer Support - You maintain a positive empathetic and professional attitude toward customers at all times resolving customer queries in a customer-centric way Being the voice of the customer - You gather and structure feedback from customers that is used by the entire organization to improve our product and develop new features Research support and preparation - You support our research function in vetting and prep work for investor portfolios coverage based on customer requests Gathering customer information - As a core member of our client-facing team you will engage with our clients proactively to support strategic initiatives Driving cross team collaboration - As a focal point for the quality of our end users experience you will regularly liaise with all different departments and verticals Using digital tools in your daily work - You efficiently leverage tools like our CRM system and CS tools to ensure a smooth user experience and proactively act upon relevant CS KPIs Optimizing our ways of working - You can actively shape our processes and structures as we grow and drive the future of Customer Success at Who are you We are looking for someone who is passionate about supporting and exciting our customer group of PEs M A Advisors and Consultancies You like to roll up your sleeves and are excited about the tech-enabled future of deal making Moreover we are looking for the following Relevant experience - You have excelled in a client-facing or research-focused role ideally in the PE M A industry for at least 4 years Education - You hold a university degree from a leading university Customer-centric - You have a value-driven customer-first mindset and are keen to deliver top customer experience Structured - You are well organized and can manage diverse priorities Communication - You are able to manage customer satisfaction through active listening and problem-solving You have excellent communication skills both verbal and written Languages - You are fluent in English Shift timings are 06 00 AM IST to 03 00 PM IST Candidates should be flexible to work in rotational shifts as we transition to 24 7 coverage Bonus points for Experience with customer-centric approaches Experience within the PE M A industry Experience with company research What we offer Flexibility and freedom Excellent compensation plus night shift weekend shift allowance as per policy A supportive and collaborative team culture Well-funded company that is healthy and fast-growing Company-wide outings and events We are the European leader with global aspirations working towards unicorn status this is the right time to come onboard and take that ride with us Gain pro B V with its registered seat in Apollolaan 151 1077 AR Amsterdam The Netherlands or another Gain pro entity which runs the recruitment process further called Gain pro is the controller of personal data you submit as part of the job application Your personal data will be processed for the purpose of conducting a recruitment process for the job position you apply for If you provide Gain pro with explicit consent your personal data will be also processed for the purpose of conducting future recruitment processes Please read the Gain pro Privacy Policy to acquaint yourself with how Gain pro processes your personal data