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Key Account Manager
4 weeks ago
Required Qualifications: Bachelor's degree in business administration, Sales, Marketing, or a related field.
MBA preferred. Required Experience:
5-8 years of experience in key account management, sales, or business development.
Experience in B2B sales and supply chain solutions is a plus.
Key Responsibilities:
Develop and maintain strong relationships with key clients to ensure business growth.
Understand customer requirements and provide customized rental solutions.
Drive revenue growth through upselling and cross-selling initiatives.
Negotiate contracts and ensure compliance with terms.
Collaborate with internal teams for seamless service delivery.
Monitor market trends and competitor activities.
Prepare and present reports on account performance and forecasts.
Competencies: Competency Description Strategic Account Management Ability to develop and execute long-term strategies to manage key clients effectively. Negotiation & Persuasion Skills Strong ability to negotiate contracts, influence stakeholders, and close deals successfully. Relationship Building Expertise in fostering and maintaining strong relationships with clients to enhance customer loyalty. Market & Industry Knowledge Understanding of industry trends, market demands, and competitive landscape to identify growth opportunities. Analytical & Problem-Solving Skills Capability to assess client needs, analyze sales data, and develop solutions to address challenges. Communication & Presentation Skills Effective verbal and written communication skills to engage clients and present proposals persuasively. Business Key Result Area (KRA), Key Performance Indicators (KPI), and Metrics: KRA KPI Metrics Revenue Growth Increase in sales revenue % revenue growth vs. last year Customer Retention Client retention rate % retention rate New Client Acquisition Number of new clients onboarded No. of new accounts added Contract Renewals Percentage of contracts renewed % contract renewal rate Customer Satisfaction Net Promoter Score (NPS) NPS score Sales Pipeline Management Value of deals in the pipeline Total deal value (INR)
