Cloud Technical Account Manager
2 hours ago
Check Point is looking for a promising and brilliant Cloud Technical Account Manager. Major Responsibilities - Manage a book of large Enterprise customers, be responsible for account health, renewal, and revenue growth. - Guide product adoption to achieve business outcomes by gaining a deep understanding of typical business challenges faced by our customers and appropriately map features and services. - Serve as a trusted technical advisor for our customers. Liaison with Solutions Architects, Product, Engineering, and Support teams to address customers’ technical needs. - Provide demos, feature updates, and education resources to help customers learn and adopt our cloud products. - Through regular meeting cadence, proactively uncover customer needs and new use cases, anticipate risks, and collaborate with other departments to protect and grow your accounts. - Guide a customer along a maturity curve to adopt more complex features and use cases. - Build relationships with customers, help them unblock challenges, and turn them into advocates. - Team and collaborate well across a diverse and matrixed internal organization to drive customer success. Desired Background - 5+ years of experience in a technical customer facing role across Customer Success, Technical Account Management, Solutions Architecture, Sales Engineering or related areas. - Self-starter with a proven track record of driving customer success and aligning internal resources for customer outcomes. - Ability to uncover evolving customer requirements and map to platform features. - Strong consulting and project management skills, with proven results working as a reliable advisor to drive business value for customers. - Executive communication style and experience, with a positive “can do” attitude. - 5+ years of experience in designing, delivering, maintaining or managing Cloud Infrastructure, or Cloud Security solutions required. - 2+ years of security architecture, cloud security architecture, information security consulting, or GRC network infrastructure management experience in an enterprise environment preferred. - Must have a solid understanding of common cloud technologies - Alibaba, Amazon AWS, Azure and GCP. - Must be competent with scripting (e.G. Bash, Perl, Python, Ruby, PHP) and be ready to build new tools for customers as and when needed. - Knowledge on Check Point Firewall implementation and configuration is added advantage. - Solid exposure to HTTPS, DNS, TCP/IP/switching/routing protocols with tools like TCP DUMP and Wireshark. - CCSA or CCSE relevant certification is a plus. - Team player with the highest level of integrity, who looks to innovate and improve process and programs. - Proactive, organized, analytical, detail oriented, and persistent. - Ability to travel up to 30% of the time (post-pandemic)
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