Remote_hcltech_sap Basis Cloud Migration

SAP dCEM (Digital Customer Engagement Manager) - This is SAP Customer Engagement Manager position which is elevated role as per career progression/ path for SAP Basis consultant who would like to become SDM/ Account Manager/ Service Manager in their career journey. Primary role/ responsibility for this role is to understand customer requirements about their SAP Landscape and facilitate solutions, technical services with alignment of SAP backend support (TechOps) team on SAP RISE Platform. - dCEM is primary SPOC for RISE customers and will engage with customers on regular basis to provide guidance about their SAP Landscape functioning OR any maintenances (planned/ unplanned) - DCEM team member works very closely with SAP IAE, CAA, TSM, CDM teams to ensure Customer has all necessary guidance, information needed for their SAP Landscape functioning & planning (Refer detailed Roles & Responsibilities below) - SAP RISE Platform offers all latest SAP Technologies (Products) with options for customer to select their own Hyperscaler (AWS, Azure or GCP). - This role is Customer facing and will require to join meetings, answer technical queries from customer team & present assessments. - Since it is an Engagement Manager role so there is no expectation from the resource to perform any hands-on work. Technical Skill Set required to perform above tasks: - Technical expertise in SAP Basis area with minimum of 5+ years of experience. - 2+ Cloud knowledge (e.G. through Solution Management, Consulting and/or Delivery Program management). - Good understanding & hands-on experience required in S/4 HANA Application & HANA database. - Solid Experience in Migration (OS/DB) to cloud is mandatory. - Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus. - Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed. Scope for the career - Have a scope of learning new technologies on SAP Products (S/4HANA, HANA Database, MDG, SaaS Products (Ariba, Salesforce etc.) & Cloud (AWS, Azure OR GCP) - Will have access to all SAP internal training & learning materials to gain knowledge in latest technologies. - Will gain exposure to all latest build architectures in one single place/ position which will be valuable/ useful in future. Generally this exposure is not available in any regular SAP Basis position. - Will not be assigned/ dedicated to one single customer but will engage with Multiple customers in various Industries to gain knowledge about different SAP Landscape setups, Delivery processes & Challenges. - Will rotate in different internal SAP dCEM CoE (Migrations, Upgrade, Escalation, Go-Live etc.) Key tasks comprise the following: - Technical Architecture, Landscape issues/ queries guidance to end customers. - Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services - Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES - Orchestrates the overall service/project delivery according to planned scope, budget, and milestones - Supports in de-escalations of critical customer situations - Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable - Contributes to customer release and maintenance activities - Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise - Executes and supports problem management and continuous improvement - Contributes to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success - Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime. - Systematic and faster onboarding of associates: mandatory trainings documentation - Enable continuous delta KTs on new topics and refresher sessions.