Assistant Manager, Trade Services

Job Summary Strategy Responsible for monitoring operational customer service related activities of the CPC Ensure adherence to reporting schedules escalate matters to superiors for advice To ensure speedy resolution of customer queries complaints in accordance with laid down procedures Quality standards Assist Managers in monitoring all transactions to ensure obligations payments duly met Business To monitor the day-to-day processing customer service activities related to CPC with the primary purpose of meeting service standards To resolve customer queries complaints service related issues Monitoring all transactions to ensure obligations payments duly met Maintain data and statistics on performance of the team related to business standards customer information etc Processes To provide Trade related Services to Customers and to meet turnaround times as per the Service Level Agreement productivity standards To ensure strict compliance of internal procedures in line with the standards laid down as per DOI People Talent Organization of work flow to achieve maximum productivity Regular monitoring of the performance of the team improve efficiency Develop train motivate and educate staff and enhance morale of staff Key Responsibilities Risk Management Monitor all major risk issues and concentrations Where appropriate direct remedial action and or ensure adequate reporting to Risk Committees Ensure proper functioning of day-to-day controls periodic monitoring activities and timely resolution of risk issues Comply with internal operating procedures Key Control Standards To act in complete compliance with the Bank s data confidentiality policy at all times Governance To ensure compliance of all internal procedures operational controls and regulatory requirements Ensure preparation of Returns Group and Regulatory and submission of the same within agreed time schedules Ensure compliance of all policies and procedures issued in relation to money laundering prevention Ensure strict compliance of Group Sanctions Procedures Ensure strict implementation of Group Policies on KYC Group Code of Conduct Ensure timely archival of documents and ensure maintenance of records as per the Group policy Ensure no operating losses Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Lead to achieve the outcomes set out in the Bank s Conduct Principles Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association or equivalent Key stakeholders Internal CB CIB BB SME FI Treasury IT Technology Other Trade CPCs CSG CMS External Customers Personnel in RBI and other regulatory bodies if required Statutory External auditors Counterparts in other banks Archival vendor Other Vendors GBS Skills and Experience MS Office Excel Business-Market Knowledge Business - Product and Processes Regulatory Guidelines Qualifications Graduation PG About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 35438