Team Lead

Who We Are At Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The Role Are you ready to take on a ground-floor opportunity and make your mark with a brand-new platform with unstoppable growth potential Kyndryl is seeking a passionate and driven Deskside Support Lead to join our team and break out of the hierarchy to rewrite the rules for what comes next As a Deskside Support Lead at Kyndryl you will be re-energized with a fresh set of challenges including working on large enterprise fast-track infrastructure projects You will have the opportunity to be the standard-bearer in a new organization and industry-leading brand where you can leverage your unstoppable growth potential and start building what can become your legacy In this role you will be at the forefront of strategic decision-making defining sourcing strategies and selecting providers that align with our customers IT and automation strategies You will be the trusted advisor accountable for delivering highly complex multi-disciplined consulting engagements that provide lasting and measurable value to our esteemed customers Your expertise in prioritizing use cases conducting ROI and business case analyses and seamlessly incorporating security and resiliency into future state designs will shape the foundation for success You will strategically develop a future state vision and roadmap revolutionizing the infrastructure and network requirements to meet the ever-evolving needs of both IT and business You ll be the catalyst for improved performance and productivity identifying areas where efficiency can be optimized costs minimized risks reduced and performance enhanced You will capture prioritize and analyze technical requirements both functional and non-functional ensuring that every aspect of the solution is meticulously crafted to perfection But it doesn t stop there Your impact will extend beyond individual projects As a thought leader you will shape the evolution of our intellectual capital assets and contribute to the development of practice resources solidifying our position as industry trailblazers Join us at Kyndryl and be a part of our unstoppable growth - where every challenge is an opportunity and innovation knows no bounds Your Future at Kyndryl As a Deskside Support Lead at Kyndryl you will join the Kyndryl Consultant Profession working with other Kyndryl Consultants Architects Project Managers and cross-functional Technical Subject Matter Experts - presenting unlimited opportunities with unmatched support through our investment in your learning training and career growth Who You Are You re good at what you do and possess the required experience to prove it However equally as important - you have a growth mindset keen to drive your own personal and professional development You are customer-focused - someone who prioritizes customer success in their work And finally you re open and borderless - naturally inclusive in how you work with others Required Skills Qualifications 4 years of experience of Deskside Support Strong knowledge of Ticketing tool and related technologies Good understanding of End User Support processes Strong analytical troubleshooting and problem-solving skills Excellent communication and collaboration abilities Plant Factory Experience is a must Preferred Skills Qualifications Diploma Bachelor s in IT Strong understanding of Windows OS hardware troubleshooting and network basics Experience with ticketing tools asset management and standard business applications Preferred certifications CompTIA A Network Microsoft ITIL Good communication skills and flexibility for shift-based support Being You Diversity is a whole lot more than what we look like or where we come from it s how we think and who we are We welcome people of all cultures backgrounds and experiences But we re not doing it single-handily Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work individually and collectively and support the activation of our equitable culture That s the Kyndryl Way What You Can Expect With state-of-the-art resources and Fortune 100 clients every day is an opportunity to innovate build new capabilities new relationships new processes and new value Kyndryl cares about your well-being and prides itself on offering benefits that give you choice reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey Our employee learning programs give you access to the best learning in the industry to receive certifications including Microsoft Google Amazon Skillsoft and many more Through our company-wide volunteering and giving platform you can donate start fundraisers volunteer and search over 2 million non-profit organizations At Kyndryl we invest heavily in you we want you to succeed so that together we will all succeed Get Referred If you know someone that works at Kyndryl when asked How Did You Hear About Us during the application process select Employee Referral and enter your contact s Kyndryl email address