Assistant Team Lead/team Lead, Event Builder

3 days ago

Gurgaon Haryana, India Cvent Full time

Overview Cvent is a leading meetings events and hospitality technology provider with more than 4 800 employees and 22 000 customers worldwide including 53 of the Fortune 500 Founded in 1999 Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels special event venues and destinations to help them grow their group MICE and corporate travel business Our technology brings millions of people together at events around the world In short we re transforming the meetings and events industry through innovative technology that powers the human connection The DNA of Cvent is our people and our culture has an emphasis on fostering intrapreneurship - a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action embrace risk and make decisions as if they had founded the company themselves At Cvent we value the diverse perspectives that each individual brings Whether working with a team of colleagues or with clients we ensure that we foster a culture that celebrates differences and builds on shared connections In This Role You Will Manage a team of Project Consultants and ensure Service Level Agreements SLAs are met Identify expansion opportunities for current services and additional service opportunities for existing clients Manage the pipeline of projects maintaining service levels such as timeliness quality of deliverables and client satisfaction Collaborate with the team to establish and evaluate project management aspects including scope cost risk and time management Perform quality checks by auditing calls and builds provide feedback to team members and drive client satisfaction Conduct monthly and quarterly business reviews with the team manager Write and conduct performance evaluations and work towards improving team efficiency Help develop and improve internal processes Understand Cvent products thoroughly to support the team effectively Coordinate daily operational needs with internal departments such as HR Operations and Talent Acquisition Here s What You Need Proactive forward-thinker with the ability to improve client experience Ability to track key performance metrics and implement solutions to meet client needs Excellent presentation analytical and project management skills Excellent written and spoken communication skills in English Strong solution-oriented and organizational skills Strong interview skills to assist in employee selection along with managers Prior experience in leadership or project management is an additional advantage AI certification preferred Experience with AI tools and platforms Preference for candidates who have contributed to AI-driven projects or initiatives in their previous organizations Demonstrated ability to leverage AI technologies to improve client outcomes and enhance project efficiency Comfort with continuous learning and adaptation of new AI technologies to meet client needs Stay updated with AI advancements and integrate relevant AI technologies into project workflows Drive automation and AI RPA adoption across projects or accounts to improve client delivery scalability and team productivity

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